Representative, Customer Service II

Job Description

Monitor customer reporting; communicate critical issues.
Research and respond to customer inquiries.
Maintain customer files to ensure up to date information.
Manage customer requests for assistance, information, and issue resolution.
Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
Maintain regular communication with decision makers within customer organizations.
Train customers on various business applications to maximize company value to the organization.
Analyze and respond to various customer requests involving store level and group level information.
Respond to various customer requests and needs.
Answer inquiries by phone, email, and internet response.
Perform other duties as needed or assigned by supervisor.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
A teammate in this position must have:
High School Diploma or GED.
Two or more years of customer service experience.
Ability to type 45 wpm and perform 10-key by touch.
Strong verbal and written communication skills, and organization and planning skills.
Knowledge and experience with all Microsoft office applications.
Ability to prioritize pending tasks in a logical manner.
Ability to learn quickly, retain information and meet deadlines

WORKING CONDITIONS:
Office environment.

This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.