Scheduler Surgery

Overview

Join our team as a day-shift, PRN, Surgery Scheduler in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Lovelace Medical Group is a multispecialty provider group of over 300 providers, including physicians and advanced practice providers serving a broad range of specialties and primary care.

Responsibilities

• Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications

Job Requirements:

• High School Diploma or GED equivalent.
• Excellent computer skills and the ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook are required.
• Knowledge of standard office procedures and equipment.

Preferred Job Requirements:

• Associate's Degree or higher in a related field of study.
• 2 years of experience working in a healthcare field/role or call center environment.
• 1 year of healthcare background/experience and/or call center experience.

Job Requirements:

• High School Diploma or GED equivalent.
• Excellent computer skills and the ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook are required.
• Knowledge of standard office procedures and equipment.

Preferred Job Requirements:

• Associate's Degree or higher in a related field of study.
• 2 years of experience working in a healthcare field/role or call center environment.
• 1 year of healthcare background/experience and/or call center experience.
• Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.