Scrum Master

job summary:
The Senior Agilist / Product Delivery Lead serves as a key leader responsible for driving Agile delivery excellence while coordinating product execution, release readiness, testing activities, governance, and stakeholder communications. In this role, you will act as the operational bridge between business partners, product owners, engineering teams, QA teams, support organizations, and leadership stakeholders to ensure the successful delivery of strategic initiatives and ongoing production support. This is a 1-year contract opportunity (with potential for full-time conversion) available across four hub locations: Irving, TX; St. Louis, MO; Owensboro, KY; and Minneapolis, MN.

location: Irving, Texas
job type: Contract
salary: $59.80 - 69.80 per hour
work hours: 9am to 5pm
education: Bachelors

responsibilities:
KEY RESPONSIBILITIES

• Facilitate Scrum ceremonies and foster Agile team maturity while operating as a delivery manager and release coordinator.
• Coordinate product execution, release readiness, rollback planning, governance, and cross-functional stakeholder communications.
• Serve as the operational liaison across business partners, product owners, engineering, QA, support, and leadership to drive strategic initiatives and ongoing production support.
• Manage and coordinate UAT, defect triage, regression testing, and business signoffs.
• Track delivery, reporting, and change management using Jira, Confluence, and ServiceNow.
• Translate technical dependencies and risks across APIs, batch processing, file transfers, and application dependencies into actionable delivery plans.
• Ensure alignment with production monitoring, incident management, security controls, and audit requirements.

qualifications:
REQUIRED QUALIFICATIONS

4+ years of in-depth experience in ServiceNow implementations.

Certified ServiceNow Implementer in CSM/FSO.

Proficiency with Agile and delivery tools including JIRA, JIRA Align, JIRA Dragonboat, Version One, and Confluence, as well as ServiceNow for delivery tracking, reporting, and change management.

Strong understanding of the software development lifecycle (SDLC), CI/CD, release readiness, and rollback planning.

Working knowledge of APIs, batch processing, file transfers, and application dependencies (hands-on coding is not required).

Proven experience coordinating UAT, defect triage, regression testing, and business signoffs.

Familiarity with production monitoring, incident management, security controls, and audit requirements.

Ability to work Monday through Friday during standard business hours in Irving, TX; St. Louis, MO; Owensboro, KY; or Minneapolis, MN.

PREFERRED QUALIFICATIONS

ServiceNow implementation experience within the financial domain.

Experience with document generation, customer correspondence, and print/email delivery platforms.

Familiarity with cloud modernization, containers, and vendor integrations.

Basic familiarity with SQL or API-testing tools.

skills:
Agile,APIs,API-testing,batch processing,cloud modernization,Confluence,Basic knowledge of SQL,file transfers,Jira,JIRA Align,regression testing,Release Management,Scrum Master,ServiceNow,defect triage,hands-on coding,software development lifecycle,SDLC,Version One,Coordinate,Coordination,leadership,point of contact,strategic initiatives,User Acceptance Testing (UAT),UAT,Agilist,audit requirements,change management,Customer Service Management,Delivery Management,Agile delivery,document generation,Financial Services Operations,governance,incident management,financial,Financial Services,delivery tracking,production monitoring,Production Operations,production support,QA,risks,security controls,stakeholder communications,implementation experience,testing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.