Senior Application Engineer

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Vendor Products IT team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Qualifications

About You:

• You have a Bachelors’ Degree or equivalent experience in a related field such as Computer Science, Engineering, or Information Systems.
• 5+ years’ experience in Enterprise Development or Application Support
• Experience supporting 3rd party vendor applications and interfaces
• Experience supporting and operating Cloud environments, e.g., AWS
• AWS or other cloud certifications is beneficial
• Strong experience with MS SQL and other database technologies
• Experience with SQL Server Integration Services
• Knowledge of Windows, UNIX (Solaris, Linux), basic networking and scripting
• Knowledge of XML
• Demonstrated knowledge and skill with managing change
• Customer-focused, flexible and comfortable collaborating in a fast-paced global environment
• Ability to quickly learn and apply new technologies
• Strong listening, questioning and analytic skills
• Excellent oral/written communication skills

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Responsibilities

Your Role

This position is responsible for Software implementation, System Integration, Development, Configuration, Technical Support, and Performance Tuning. The primary purpose of the position is to install and configure software and provide Level II Support for Vendor products both in data centers as well as cloud. Initially the role relates to third party products in the area of workload automation and file transfer services, but may expand over time into other vendor applications. Additional responsibilities may include Development of new system functionality, Project Management and Testing.

Experience with finance and banking industry is desirable but not mandatory.

The ideal candidate will have an Application Development and Support background with the ability to quickly learn vendor applications from the inside out. This position will work with Business units and the Technology Group. Occasional travel may be required.

• You will analyze, support and maintain strategic bespoke business platforms in a hybrid hosting environment, across AWS Cloud and on-prem.
• Provide engineering support of functional and performance issues on a range of applications
• Prepare changes, scripting, monitor and schedule updates to optimize operations
• Conduct performance analysis and tuning in of application servers, database tiers and infrastructure
• Participate and collaborate across multi-functional groups in the operational support model
• Participate in the Operational Excellence strategy, including strategic monitoring and LEAN process improvement

Implementation

• Install and configure new releases into Test and Production environments
• Coordinate the Release process with business groups, vendors and operations
• Communicate detailed descriptions of functionality changes and provide follow-up support as required

Application Support / Development

• Maintain applications, and Configure/Develop new system functionality
• Administer and resolve support requests coming from application users
• Create and run ad-hoc database queries / Reports
• Effectively Communicate with the user community
• Maintain existing interfaces, and Design and Develop application interfaces as required
• Maintain working knowledge of technical enhancements and new functionality
• Troubleshoot and resolve performance issues at the OS, Database, and SQL code levels

Data Management & Configuration

• Develop and execute database queries to manage tables
• Create, Copy, Move, and Delete databases
• Oversee technical environments including databases, application servers, and web servers

Testing

• Coordinate QA and Stress Testing.
• Provide direction and support to the Business Divisions for User Acceptance Testing.
• Create Test Cases and coordinate execution of the Test Plans.