Senior Business Analyst

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

The Senior Business Analyst partners with a variety of technical and functional partners within the business to define requirements for application development, develops required documentation and communicates status in order to ensure business requirements are met.

Essential Duties and Responsibilities:

• Defines detailed requirements, analyzes business needs, and validates solutions with the client.
• Performs feasibility analysis, scopes project, and recommends alternative solutions, project strategy and deliverable prioritization.
• Serves as senior subject matter expert associated with content, processes, and procedures. Develops high level implementation plans.
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Serves as a liaison between technical and functional stakeholders, and project management teams, to help keep initiatives moving forward smoothly and in accordance with project plans.
• Participates in multiple key initiatives simultaneously.
• Guides and advises less-experienced Business Analysts.
• Monitors other Business Analysts in software development methods and processes, and recommends implementation of those methods.

About You

Required:

• Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience.
• Bachelor's degree in Business, Information Technology, Engineering or related field
• 5 years related experience required including project support
• Understanding of budgeting and financial management processes
• Excellent verbal and written communication skills
• Intermediate level proficiency with Microsoft Office

Preferred:

• Understanding of MS SQL Server – Data Relationships, Data Modeling
• Insurance Domain Knowledge (Claim Handling)
• Azure Dev Ops
• Formal project management training or certification
• Experience with Microsoft Visio and Project

Work Traits:

• Demonstrated ability to prioritize and manage multiple tasks simultaneously
• Good analytical and problem solving skills
• Strong attention to detail

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Required:

• Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience.
• Bachelor's degree in Business, Information Technology, Engineering or related field
• 5 years related experience required including project support
• Understanding of budgeting and financial management processes
• Excellent verbal and written communication skills
• Intermediate level proficiency with Microsoft Office

Preferred:

• Understanding of MS SQL Server – Data Relationships, Data Modeling
• Insurance Domain Knowledge (Claim Handling)
• Azure Dev Ops
• Formal project management training or certification
• Experience with Microsoft Visio and Project

Work Traits:

• Demonstrated ability to prioritize and manage multiple tasks simultaneously
• Good analytical and problem solving skills
• Strong attention to detail

The Senior Business Analyst partners with a variety of technical and functional partners within the business to define requirements for application development, develops required documentation and communicates status in order to ensure business requirements are met.

Essential Duties and Responsibilities:

• Defines detailed requirements, analyzes business needs, and validates solutions with the client.
• Performs feasibility analysis, scopes project, and recommends alternative solutions, project strategy and deliverable prioritization.
• Serves as senior subject matter expert associated with content, processes, and procedures. Develops high level implementation plans.
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Serves as a liaison between technical and functional stakeholders, and project management teams, to help keep initiatives moving forward smoothly and in accordance with project plans.
• Participates in multiple key initiatives simultaneously.
• Guides and advises less-experienced Business Analysts.
• Monitors other Business Analysts in software development methods and processes, and recommends implementation of those methods.