Service Coordinator

Overview

SoCal Service Coordinator – Equipment Rentals - Quinn CAT Rentals

Pay Range: $21.30 – $27.50 per hour

Location: City of Industry area

Build Your Career with Quinn CAT Rentals!

Quinn CAT Rentals is hiring a Service Coordinator to join our team to help support the Metro and Inland Empire Region! We're looking for a motivated, organized, and detail-oriented professional who enjoys working in a fast-paced environment, coordinating service operations, and keeping things running smoothly. In this role, you'll be an essential part of our rental equipment service team, helping coordinate technician schedules, equipment repairs, preventive maintenance, and daily service activities across multiple locations.

If you have experience in service coordination, dispatch, fleet maintenance, equipment rental, or automotive service and are ready for your next career opportunity, we want to hear from you!

Wages

Starting wage for the Service Coordinator will depend on experience and education. $21.30-$27.50

Responsibilities

• Coordinate daily service operations, equipment repairs, and preventive maintenance across assigned rental locations.
• Schedule technicians, service appointments, equipment inspections, and outside repairs to support efficient operations.
• Open, update, maintain, and close service work orders while ensuring accuracy and timely completion.
• Track technician labor hours, monitor work in progress (WIP), and assist with service invoicing.
• Monitor equipment availability and repair status to help minimize downtime and keep rental equipment ready for customers.
• Coordinate parts orders, track deliveries, follow up on backorders, and communicate repair delays.
• Work closely with service managers, technicians, branch operations, and vendors to prioritize repairs and service needs.
• Assist with vendor repair estimates, purchase orders, and outside service coordination.
• Maintain accurate service records, preventive maintenance schedules, equipment inspection reports, and warranty documentation.
• Support fleet maintenance programs, safety inspections, and regulatory compliance requirements.
• Assist with new equipment receiving, pre-delivery inspections (PDI), and equipment preparation.
• Track equipment maintenance activities using fleet-management and service software.
• Provide timely updates to internal teams regarding equipment repairs, maintenance schedules, and service completion.
• Identify opportunities to improve service processes, communication, and operational efficiency.
• Support regional and companywide service initiatives and special projects as needed.
• Follow all company safety policies and procedures.
• Perform other duties as assigned

Preferred Qualifications

• Experience in heavy equipment, construction equipment, equipment rental, automotive dealerships, trucking, or industrial service operations.
• Familiarity with Caterpillar equipment, DBS, or fleet-management systems.
• Knowledge of preventive maintenance scheduling, parts ordering, service invoicing, warranty administration, or equipment inspections.
• Experience supporting multiple service locations or coordinating technician workloads.

What Will Make You Successful?

• You're organized, dependable, and enjoy keeping operations on track.
• You're a problem solver who takes initiative and follows through.
• You communicate effectively and enjoy working with different teams.
• You can manage competing priorities while maintaining accuracy.
• You enjoy learning new systems and improving processes.
• You take pride in supporting a team and delivering excellent service.

Qualifications

• Minimum of 2 years of experience in service coordination, dispatch, fleet administration, equipment rental, maintenance administration, parts, or a related field.
• Experience scheduling service work, coordinating repairs, managing work orders, or supporting maintenance operations.
• Strong organizational, multitasking, and time-management skills.
• Excellent communication and customer service skills.
• Ability to work effectively with technicians, managers, vendors, and other departments.
• Strong attention to detail with the ability to manage multiple priorities and deadlines.
• Proficiency with computers, Microsoft Office, email, and business software.
• Ability to work independently while contributing to a team environment.
• High school diploma or equivalent required.
• Valid driver's license and ability to travel locally as needed.

Why Quinn CAT Rentals?

At Quinn CAT Rentals, you'll have the opportunity to build your career with an established Caterpillar dealer while gaining valuable experience in the equipment rental and service industry.

You'll work alongside knowledgeable service professionals, support multiple rental locations, and play an important role in keeping our customers' equipment operating efficiently.

Quinn is an Equal Opportunity Employer M/F/V/DVQuinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans

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