Service Coordinator

Job Description

SiteWORX is a Total Site Development Company located in Lebanon, Ohio. We specialize in mass excavation, underground utilities and concrete for large residential, commercial and public construction projects. Due to consistent and continued growth, we need to add a Service Coordinator to our team!

The Service Coordinator supports efficient field operations by receiving service requests, scheduling and dispatching technicians, communicating with team members, and maintaining accurate service documentation. This role serves as a central point of contact among technicians, vendors, and internal teams for our heavy equipment, light duty on road and heavy duty on road fleet. This position is key to help ensure work is completed safely, promptly, and efficiently.

What you will be doing:

• Receive, document, prioritize, and respond to incoming service requests by phone, email, or service management system.
• Schedule and dispatch service technicians based on urgency, location, skill requirements, availability, and commitments.
• Communicate details, estimated arrival times, delays, scope changes, and service status updates to team members.
• Create, update, and close work orders; verify that labor, parts, equipment, notes, approvals, and supporting documentation are complete and accurate.
• Coordinate parts, materials, vendors, and other resources needed to complete service work.
• Monitor open work orders and follow up with technicians and field management to keep work progressing toward completion.
• Support technicians with information, site access requirements, service history, technical documents, and other job-related information.
• Review completed work orders for accuracy and submit required documentation for internal or warranty processing.
• Maintain accurate vendor, equipment, site, and service records in company systems.
• Assist with preventive maintenance scheduling, inspections, and warranty work.
• Help resolve concerns by gathering facts, coordinating next steps, and escalating issues when appropriate.
• Follow company safety, quality, confidentiality, and recordkeeping requirements.
• Provide administrative support to the Service Manager and assist with other service department priorities as assigned.

Must haves for this position:

• Customer service and relationship management
• Planning, scheduling, and prioritization
• Accountability and follow-through
• Teamwork and cross-functional coordination
• Problem-solving and sound decision-making
• Accuracy, urgency, and attention to detail
• Adaptability and composure under changing conditions
• Has passion for the construction industry and the work!
• Reliable – Great attendance and willingness to do whatever is needed to keep up with schedule.
• Valid driver’s license.

Preferred Experience:

• High school diploma or equivalent required; associate degree or relevant technical or business coursework preferred.
• One to three years of experience in service coordination, dispatch, customer service, field operations, construction, maintenance, or a related environment preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Clear, professional verbal and written communication skills.
• Proficiency with Microsoft Office and the ability to learn dispatch, work order, customer relationship management, or enterprise resource planning systems.
• Ability to read and accurately process service documentation, schedules, purchase orders, and basic billing information.
• Sound judgment, attention to detail, and a customer-focused approach to problem-solving.

Work Environment:

This position primarily works in an office or service operations environment and regularly communicates by phone, email, and computer. The employee may occasionally visit shop, warehouse, or jobsite locations and may be exposed to noise, moving equipment, weather conditions, or other operational hazards.

Why choose SiteWORX:

• Recognized as one of the Fastest Growing Companies in Cincinnati & Dayton year after year.
• Recognized as one of Cincinnati’s Largest Contractors.
• Brand new state-of-the-art facility.
• We get to wear jeans and not just on Friday!
• We believe in working hard and playing hard.
• We work alongside the best people in the industry and believe this is why SiteWORX is Cincinnati’s Leading Total Site Development Contractor!

The Compensation:

• Competitive salary
• Paid Time Off
• Paid holidays
• 90-day review
• Annual Performance Review
• Performance Bonus
• 401K with company match
• Health, Dental, and Vision Insurance
• Short Term and Long-Term Disability Insurance
• Life Insurance
• Company Events