Service Operations Assistant

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Service Operations Assistant supports front-end and store service operations by assisting with customer service, associate support, cash office functions, operational execution, and overall store efficiency. This position helps ensure a positive customer experience, compliance with company procedures, and smooth daily operations while serving as a leadership resource for service associates.

Key Responsibilities Customer Service & Front-End Operations

• Deliver exceptional customer service and promote a positive shopping experience.
• Assist customers with questions, concerns, refunds, exchanges, and service-related issues.
• Support front-end operations, including cashiering, self-checkout, and customer service desk functions.
• Help ensure adequate staffing and service levels throughout the day.
• Monitor checkout efficiency and assist in reducing customer wait times.

Store Operations

• Support execution of daily operational priorities and service initiatives.
• Assist with opening, closing, and shift transition procedures.
• Maintain store standards related to cleanliness, safety, and organization.
• Support compliance with company policies, procedures, and operational expectations.
• Assist leadership in coordinating daily workflow and task completion.

Cash Handling & Compliance

• Assist with cash office functions and cash accountability procedures.
• Support cash audits, deposits, register balancing, and reporting activities.
• Ensure proper handling of cash, coupons, gift cards, and other tender types.
• Monitor compliance with company cash management policies and loss prevention procedures.

Leadership & Associate Support

• Provide guidance and support to front-end associates during daily operations.
• Assist with training newly hired associates and reinforcing operational procedures.
• Promote a positive, customer-focused culture throughout the store.
• Help address operational challenges and escalate concerns when necessary.
• Serve as a leader on duty when assigned.

Safety & Compliance

• Support workplace safety initiatives and loss prevention efforts.
• Ensure associates follow company policies and safety procedures.
• Assist with incident documentation and reporting requirements.
• Promote a safe and secure environment for customers and associates.

We also provide a variety of benefits including:

• Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.