ServiceNow Developer

ServiceNow Developer Job Description

Provides application software development services. Develops program logic for new applications or analyzes and modifies logic in existing applications. Codes, tests, debugs and documents software applications. Analyzes requirements and tests and integrates application components. Ensures that system improvements are successfully implemented. This position will focus entirely on ServiceNow. We currently have ITSM and will shortly have ITBM modules in production.

o Deliver applications support through development and customization via the ServiceNow ITSM platform

o Support out-of-the-box applications including Problem, Change, Incident, Service Portal, Service Catalog, CMDB, and Service Management

o Understand and represent ITIL/ITSM processes to other business partners

Requirements

ServiceNow Developer Qualifications/Skillset Requirements

o Expertise in common web languages (e.g. JavaScript, Angular)

o Advanced experience with development of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.

o Deep functional and technical knowledge of ServiceNow platform; emphasis on Asset Management, CMDB, Performance Analytics and Change Management modules is a plus

o Minimum of two (2) years supporting the implementation, administration, configuration and development of ServiceNow platform.

o Ability to develop process flow documentation based on input from existing and future customers of request management

o Ability to optimize request management business process flows based on existing documentation or information from users

o ITIL v3 (or ITIL 4) certification preferred

o 2+ years ServiceNow administration in an enterprise environment

Is utilities experience required? (Y/N) N

Top 3 Must-Haves:

1. ServiceNow Virtual Agent experience

2. AWS experience with integrations to ServiceNow

3. ServiceNow PPM Administration

Top 3 Nice-To-Haves:

1. ServiceNow Employee Center/Service Portal experience

2. Integrations experience between ServiceNow and key applications

3. Taking requirements and create tasks

Education Requirements (Experience in Lieu of Degree): BS in IT

Certification Requirements (Any Preferences): ServiceNow Administrator

BizTek People is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.