ServiceNow Engineer

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of ServiceNow Engineer to join our Intelligent Automation Engineering team. This role is located in Lake Mary, Pittsburgh

In this role, you’ll make an impact in the following ways:

• Design, test, develop, and modify highly complex ServiceNow applications using UI Builder, JavaScript, Fluent, AngularJS, and LUX
• Create and update advance Flow Designer Automations including sub flows, actions error handling, scripted steps, REST
• Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, HTML and CSS
• Configure the ServiceNow Application UI, workflows, data models, etc.
• Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
• Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
• Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
• Ensure that management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
• Assist with user acceptance testing. Contribute to Support based needs.

To be successful in this role, we’re seeking the following:

• Bachelor's degree in Computer Science, Engineering, information technology, or a related field.
  - Advanced degree preferred
• 5-9 years of experience in software development or technology infrastructure required; experience in the securities or financial services industry is a plus.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• JavaScript proficiency
• Knowledge of ITIL • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
• Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
• Solid Python proficiency: familiarity with async/await, type hints, virtual environments, and packaging.
• Experience consuming LLM APIs (OpenAI, Azure OpenAI, Anthropic, Cohere, etc.) and working with prompt engineering best practices.
• Exposure to agentic AI concepts: tool-calling, function calling, ReAct patterns, RAG, vector stores.
• Familiarity with Git, CI/CD basics, Docker, and working in a team-based agile environment.
• Ability to communicate technical concepts to non-technical stakeholders clearly.

Preferred Qualifications:

• 7+ years working on the ServiceNow platform
• ServiceNow Accreditations in all product lines
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
• Hands-on experience with at least one LLM orchestration framework (LangChain, LangGraph, LlamaIndex, or equivalent).
• Proven experience in one additional product line outside of ITSM
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
• Experience implementing systems using the Agile/Scrum (ITBM) methodology
• Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.