Shipping and Receiving Clerk

Job Title: Parts Specialist / Shipping & Receiving ClerkJob Description

The Parts Specialist / Shipping & Receiving Clerk supports customers by processing parts orders, preparing quotes, coordinating inventory, and conducting technical parts research. This role serves as a key link between customers, operations, warehouse personnel, and internal departments to ensure accurate and timely fulfillment of parts orders. The position combines customer service, inventory management, and shipping and receiving responsibilities in a fast-paced environment that values mechanical aptitude and strong communication skills.

Responsibilities

• Process customer parts orders and quote requests accurately and efficiently.
• Provide customers with pricing, availability, and lead-time information for parts and related products.
• Respond to customer inquiries via phone and email with clear, professional communication.
• Research parts using manuals, bills of materials (BOMs), parts books, and technical documentation to identify correct components.
• Track open orders, monitor status, and expedite shipments to meet customer expectations and ensure satisfaction.
• Coordinate daily with warehouse, inventory, purchasing, and production teams to support seamless order fulfillment.
• Support shipping and receiving activities, including picking, packing, and preparing orders for shipment, as needed.
• Maintain inventory accuracy by monitoring stock levels and helping ensure appropriate replenishment.
• Process product returns, exchanges, and substitutions in accordance with company procedures.
• Review backorders and special-order holds, working to resolve delays and communicate status updates.
• Analyze delivery performance and identify opportunities to improve lead times, accuracy, and service quality.
• Promote aftermarket parts programs and identify opportunities to increase parts sales.
• Maintain accurate and up-to-date order documentation within ERP systems and related tools.
• Assist with cycle counts and inventory audits to support effective inventory control.
• Provide exceptional customer service while balancing the need to maximize parts sales and operational efficiency.
• Support general warehouse operations, including picking, order selection, packaging, and material handling, as required.
• Coordinate freight and logistics details to ensure timely and cost-effective shipments.
• Perform data entry related to orders, inventory transactions, and shipping documentation with a high level of accuracy.

Essential Skills

• At least 2 years of experience in parts, customer service, inventory, warehouse, shipping and receiving, or industrial distribution environments.
• Strong mechanical aptitude with the ability to understand and interpret parts and equipment.
• Experience reviewing technical documents, parts manuals, or bills of materials (BOMs).
• Customer-facing experience via phone and email, providing professional and responsive support.
• Strong problem-solving and troubleshooting abilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Intermediate Microsoft Office skills, particularly in Excel and Outlook.
• Ability to lift up to 50 lbs to support warehouse and material handling tasks.
• Ability to work comfortably in both warehouse and office settings.
• Proficiency with ERP systems for order entry, inventory management, and documentation.
• Experience with parts research, including identifying correct components from technical sources.
• Demonstrated capability in order processing and parts quoting.
• Hands-on experience with inventory management and inventory control practices.
• Competence in shipping and receiving functions, including basic logistics coordination.

Additional Skills & Qualifications

• Experience supporting manufacturing, heavy equipment, agriculture equipment, fleet, automotive, construction equipment, or industrial products.
• Prior experience with inside sales or working at a parts counter.
• ERP system experience, including platforms such as Oracle ERP.
• Background in inventory control, including cycle counting and inventory audits.
• Shipping and receiving experience in a warehouse or distribution environment.
• Purchasing or order processing experience beyond basic order entry.
• Knowledge of freight, logistics, and warehouse operations.
• Experience with warehouse operations such as picking, order selection, packaging, and packing.
• Data entry experience with a strong focus on accuracy and speed.
• Material handling experience in a warehouse or industrial setting.
• Familiarity with technical documentation, including BOM interpretation and parts books.
• Experience coordinating returns processing and handling exchanges and substitutions.
• Comfort working with aftermarket parts programs and identifying sales opportunities.

Work Environment

This role operates in a combined warehouse and office environment as part of an aftermarket team that is expanding into a new facility in Wooster. The position involves frequent interaction with operations, warehouse, inventory, purchasing, and production teams, as well as direct communication with customers by phone and email. You will regularly use ERP systems, Microsoft Excel, Outlook, and other office and warehouse technologies to manage orders, inventory, and shipping documentation. The work includes time in a warehouse setting with typical material handling activities, such as picking, packing, and moving parts, as well as periods of desk-based work focused on order processing, technical research, and customer support. The environment is fast-paced and collaborative, with a focus on accuracy, timely order fulfillment, and continuous improvement in delivery performance and customer service.

Job Type & Location

This is a Contract to Hire position based out of Wooster, OH.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wooster,OH.

Application Deadline

This position is anticipated to close on Sep 1, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.