Software Engineer

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

Provide first line product support for flight simulator software, including image generator support, hardware troubleshooting, and other delivered customer products.

Tasks and Responsibilities

• Triage incoming issues and route them to the appropriate teams.
• Work directly with customers to collect required information for issue resolution.
• Create and update configurations to correct and maintain customer systems.
• Reproduce reported issues and clearly communicate them to the correct engineering teams.
• Apply for and maintain a security clearance if required.
• Consult with software and hardware engineers as part of a cross functional team.
• Communicate effectively across departments.
• Mentor and assist other software engineers.
• Prepare documentation including customer test guides and internal or external user guides.
• Travel, shift work, or special work hours may be required to support assigned tasks.

Minimum Education

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Mechanical Engineering, Aerospace Engineering, or other applicable technical field and two years of related experience; or an equivalent combination of education and experience.

Minimum Experience

2 years of experience in a relevant technical industry.

Knowledge, Skills, Abilities

• Experience with C, C++, Python, or PowerShell programming.
• Strong problem solving abilities.
• Meticulous, thorough, and detail oriented work style.
• Scripting or programming experience.
• Ability to maintain professionalism and courtesy with customers.
• Results driven approach to work.
• Ability to build positive partnerships and collaborate effectively with cross functional teams.

Technical Experience (Preferred)
• Ability to read and use technical specifications.
• Experience with Lean or Agile software development practices.
• Experience using Atlassian products such as Jira, Confluence, or Crucible.
• Experience with version control software such as SVN, Perforce, or Git.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be regularly required to sit, demonstrate dexterity to handle or feel, speak, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of the job, the employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.

This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.

Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.