Supervisory Medical Support Assistant

This position is located within the Sheridan VA Healthcare System in Sheridan, WY. The Supervisory Medical Support Assistant (MSA) position(s) serves as the direct line supervisor for the Lead Medical Support Assistant(s) and all Medical Support Assistant (MSA) staff for all Direct Care Clinics to include but not limited to PACT and Specialty Care.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

The Supervisory Medical Support Assistant (MSA) oversees and directs MSA staff at medical centers
and/or outpatient clinics, holding full supervisory and administrative responsibilities. Key duties
include assigning work, evaluating staff performance, addressing complex issues to ensure patient
services, recommending operational improvements, identifying training needs, making hiring
decisions, and administering disciplinary actions. The Supervisory MSA extracts and analyzes data
to support performance reporting for senior management and manages a broad and complex scope of
responsibilities with administrative independence.

Working collaboratively in an interdisciplinary care setting for both Primary Care and Specialty
Clinics, the Supervisory MSA ensures timely and appropriate patient care by maintaining clinic
appointment schedules and implementing contingency plans when necessary. They uphold patient safety
standards by verifying proper identification and ensure demographic information is accurate and
current.

Additional duties include overseeing the collection and updating of health insurance information,
supporting revenue processes, and promoting veteran utilization of MyHealtheVet (MHV). The
Supervisory MSA also serves as a front-line resource, setting a positive tone for healthcare
service delivery through professionalism, tact, and effective communication with veterans and their
families.

They ensure that health records are properly integrated into the Computerized Patient Record System
(CPRS), respond efficiently to inquiries, and train staff in VHA scheduling requirements.
Responsibilities also include ensuring accurate appointment scheduling, daily review of clinic
consults and reminders, and addressing access issues as they arise.

The Supervisory MSA participates in team meetings, manages workflow priorities, and assists with
other programs such as the Beneficiary Travel Program and Health Benefits, as needed. This role
requires initi orqanizational skills, and the ability to adapt to shiftinq priorities in support of
hiqh-qualitv patient care.

Work Schedule: Monday-Friday 7:30am-4:00pm
Compressed/Flexible:Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: Superviosry Medical Support Assistant/50725A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Requirements