SAIC · Washington, District of Columbia, US

Switchboard Operator

OpenPay not stated

Open — SAIC has a posting for this job. Posted 23 Sep 2026.

This posting

Posted 23 Sep 2026 · Pay not stated

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About this job

Description

Position Overview

SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.

Switchboard Operator Duties and Responsibilities

  • Answer Incoming Calls
    • Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources
    • Research the DOT intranet and/or internet to assist with providing the caller with information
  • Clerical Tasks
    • Record calls daily in spreadsheet
    • Research, collect, and verify Switchboard Directory information for customers and DOT personnel
    • Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites
  • Train new staff

Qualifications

Required Experience:

  • High school diploma and 2 years of working experience required
  • Must have 1 year of experience providing customer service support in a business organization
  • Excellent phone skills
  • Top-notch communication and listening skills
  • Basic computer proficiency
  • Experience in a customer service role (preferred)
  • Must possess a High School Diploma
  • Degree may be substituted with 2 additional years of related experience
  • Must be able to obtain a Public Trust Clearance
  • U.S. citizenship required

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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