Systems Admin Sr

Job Description

The Application Support Engineer will be part of an integrated Operations & Sustainment (O&S) team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. This position requires strong linux operating system experience. The Application Support Engineer is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces. The Support Engineer, under the direction of the O&S Site Lead, is responsible for working with on-site database and system administration support personnel to convey and investigate system anomalies. The Application Support Engineer is responsible for investigation into operational issues and performing problem escalation with vendor, factory, on-site & east coast based Subject Matter Experts (SMEs) as required.

Will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Application Support Engineer will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed.

The Application Support Engineer will be responsible for the following:

• Respond to requests for technical assistance in person, via phone, or electronically
• Diagnose and resolve hardware and software issues
• Research issues using available information resources
• Advise users on appropriate action
• Follow standard help desk procedures and CONOPS
• Log all customer help interactions
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare daily operational status briefings
• Stay current with system information, changes and updates

Panama Shift Schedule (2-Week Rotation):

Day

Week 1 Shift

Week 2 Shift

Monday

06:00 – 18:00

OFF

Tuesday

06:00 – 18:00

OFF

Wednesday

OFF

06:00 – 18:00

Thursday

OFF

06:00 – 18:00

Friday

06:00 – 18:00

OFF

Saturday

06:00 – 18:00

OFF

Sunday

06:00 – 18:00

OFF

Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this particular role, it will be performed full-time on site. This means work will be conducted on location at a BAE Systems facility 100% of the time.

Job Title

Systems Admin Sr

Postal Code

22150

Job Family

Systems Administration

Travel Percentage

<10%

Clearance Level – Must be able to obtain for position

Top Secret/SCI Polygraph

Shift

3rd Shift

Regular or Temporary

Regular

Typical Education and Experience

Typically a Bachelor's Degree and 4 years work experience or equivalent experience

Required Skills and Education

• Associates degree and 2 to 4+ year(s) related experience. Equivalent experience may be substituted.
• Must currently possess a Top Secret/SCI clearance and be able to complete/pass Counter Intel (CI) Polygraph
• CompTIA Security+ Certified (Active)

Preferred Skills and Education

• Experience with Linux operating system (Red Hat Enterprise Linux preferable)
• Working knowledge of XCP-ng and Xen Orchestra Appliance (XOA).
• Experience with Postrgres, or other relational databases.

About BAE Systems, Inc.

BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.

Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Department

1ZC_ES Engineering

Company

BAE_BAE SYSTEMS Info&Elec Sys Intg

Posting Requirements

Internal/External

Job Category

Engineering & Technology

U.S. Person Required

Yes

Business Area

C4ISR Systems

Physical location of the job

Full-time onsite

Additional Country (1)

United States

Additional State/Province (1)

Missouri

Additional City (1)

Arnold

Additional Postal Code (1)

63010

Salary Max Point

164914

Salary Min Point

97008

Union Job

None

Recruiter

Brian Carvalho

U.S. Citizenship Required

Yes