Systems Administrator

Company Description

Alliance Animal Health is a fast-growing, private equity-backed Veterinary Service Organization that operates as a majority owner and business partner to hundreds of veterinary practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust, and Service.

We want our doctor partners to choose what’s best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment, without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So if you’re excited about using your talents to make an impact on the health and wellness of pets, we’d love to talk with you!

Job Description

We have an immediate opportunity for a Systems Administrator to join our growing Information Technology team supporting more than 250 veterinary hospitals across the United States.

This is a highly hands-on technical role focused on supporting end users, systems, devices, and technology services throughout the organization. The ideal candidate will possess strong troubleshooting skills, experience supporting Microsoft 365 environments, and a passion for delivering excellent customer service.

The Systems Administrator will work closely with the IT Operations Manager, managed service provider (MSP) partners, hospital teams, and software vendors to ensure reliable and responsive technology support across the organization.

This position will be responsible for resolving technical issues, managing Microsoft 365 services, supporting end-user devices, assisting with infrastructure administration, coordinating with vendors, and participating in technology projects and deployments.

This role is ideal for an individual looking to expand their technical skills while gaining experience supporting a large, multi-site healthcare organization.

This position reports to the IT Operations Manager.

Responsibilities

End User Support

• Provide Tier 1 and Tier 2 technical support for hospitals and corporate team members.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support users through multiple channels including phone, email, remote support tools, and ticketing systems.
• Escalate issues appropriately while maintaining ownership through resolution.
• Deliver excellent customer service and support experiences.

Microsoft 365 Administration

• Manage and support Microsoft 365 users and services.
• Provision and deprovision user accounts.
• Assign and manage Microsoft licenses.
• Support:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Entra ID
  • Microsoft Intune
• Assist with security and compliance administration.
• Support password resets, multifactor authentication, and identity management.

Endpoint & Device Management

• Configure, deploy, and support laptops, desktops, tablets, and mobile devices.
• Maintain endpoint security and compliance standards.
• Support Windows and macOS environments.
• Assist with software deployments and operating system updates.
• Maintain device inventory and asset information.

Infrastructure Support

• Assist with troubleshooting network connectivity issues.
• Support:
  • Firewalls
  • Network switches
  • Wireless access points
  • Internet connectivity
  • VPN connections
• Work with MSP partners and vendors to resolve infrastructure issues.

Practice Technology Support

Support technology commonly found within veterinary hospitals including:

• Printers and multifunction devices
• Label printers
• Credit card terminals
• Digital imaging systems
• X-ray equipment
• Practice management systems
• Clinical workstations
• Telephony and communication solutions

Vendor Coordination

• Work directly with software and hardware vendors to troubleshoot issues.
• Coordinate support activities involving specialized veterinary and medical equipment.
• Track vendor cases through resolution.
• Assist with software installations, upgrades, and system integrations.

Project Participation

• Assist with technology deployments and upgrades.
• Participate in hardware refresh initiatives.
• Support onboarding of newly acquired hospitals.
• Assist with infrastructure and cybersecurity improvement projects.
• Maintain technical documentation and knowledge base resources.

Qualifications

Required

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.
• 1-3 years of professional IT support, help desk, systems administration, or technical support experience.
• Experience administering Microsoft 365 environments.
• Experience supporting:
  • Entra ID
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • Microsoft Intune
• Experience supporting Windows workstations and laptops.
• Basic understanding of networking fundamentals including:
  • TCP/IP
  • DNS
  • DHCP
  • Wireless networking
  • VPN connectivity
• Strong troubleshooting and customer service skills.
• Ability to prioritize and manage multiple support requests.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment.
• Willingness to travel when required.

Preferred

• Bachelor's degree in a technology-related field.
• Veterinary, healthcare, medical, dental, or multi-site retail support experience.
• Experience supporting:
  • macOS
  • Mobile device management platforms
  • Intune
  • Microsoft Defender
  • ConnectWise
  • ServiceNow
  • NinjaOne
• Experience supporting imaging equipment or specialized medical devices.
• Experience working within an MSP or co-managed IT environment.
• CompTIA A+, Network+, or Microsoft certifications.

Key Success Measures

Success in this role will be measured through:

• Customer Satisfaction (CSAT)
• Ticket Resolution Performance
• First Response Performance
• Technical Quality
• Escalation Management
• Hospital Feedback
• Documentation Quality
• Project Participation
• Team Collaboration

Additional Information

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

This is a fully remote U.S.-based position with occasional travel required.

Alliance Animal Health offers a competitive compensation package including salary, bonus opportunity, health benefits, paid time off, professional development opportunities, and the ability to make a meaningful impact across a rapidly growing organization.