Systems Engineer

Job Title: Systems Engineer Linux Administration and Customer Support - Must be a citizen to be eligble for this role.

Job Description

This role combines Linux systems engineering, hands-on customer support, and C++ software testing to ensure a highreliability control system performs effectively in realworld environments. You will serve as the voice of the client when customers experience issues, troubleshoot and administer Linux-based systems, and contribute to software quality through testing and documentation. This position offers the opportunity to work on an innovative control system that has the potential to transform operations across asphalt plants and support critical infrastructure projects.

Responsibilities

• Serve as the primary technical point of contact and the voice of the client when customers experience issues with the control system.
• Provide responsive customer support, including troubleshooting, incident resolution, and clear communication of status and next steps.
• Perform Linux systems administration tasks, including configuration, monitoring, maintenance, and basic troubleshooting of Linux environments.
• Support the stability and performance of Linux-based control systems used in asphalt plant operations.
• Assist with C++ software testing when not actively supporting customers, executing test cases and reporting results to the engineering team.
• Contribute to software documentation to ensure clear, accurate, and uptodate information for internal teams and customers.
• Collaborate closely with software engineers and other team members to identify, analyze, and resolve system and application issues.
• Use help desk software and related tools to log, track, and manage customer support requests and resolutions.
• Provide feedback from customer interactions to the engineering team to help improve system functionality, usability, and reliability.
• Follow established procedures and best practices for system administration, testing, and customer support while suggesting improvements where appropriate.

Essential Skills

• Proven experience with Linux system administration, including configuration, maintenance, and troubleshooting.
• Hands-on experience working in Linux environments for production or missioncritical systems.
• Practical experience with C++ in the context of software testing or validation.
• Experience in customer or IT help desk support, including direct interaction with end users.
• Ability to act as an effective liaison between customers and internal engineering teams, clearly representing customer needs.
• Strong problemsolving skills and the ability to diagnose and resolve technical issues in a structured manner.
• Solid written and verbal communication skills for customer interaction and documentation.
• Bachelors degree in Computer Science, Computer Engineering, or a closely related field.

Additional Skills & Qualifications

• Experience with software documentation, including writing or maintaining technical documents and user-facing materials.
• Familiarity with help desk software or ticketing systems for tracking and managing support requests.
• Understanding of control systems or industrial environments, particularly in process or manufacturing settings.
• Ability to work both independently and collaboratively within a small engineering team.
• Interest in contributing to technology that supports largescale infrastructure and industrial applications.
• Strong customer service mindset and the ability to remain calm and professional when handling complex or urgent issues.

Work Environment

This position is primarily office-based, with approximately 95% of the time spent in a dedicated engineering and sales office. The work setting is a clean, neat, and well-organized cube environment with fewer than 40 workstations. The broader organization consists of a family of companies that serve the asphalt plant industry in various capacities and employs roughly 300 people. The company has been in business for around 30 years and is known for a stable, supportive culture with many long-tenured employees. The engineering teams have strong tenure, with many professionals having 2030 years of experience, fostering a collaborative and knowledgeable environment. The role follows a standard office schedule and offers a benefits package that includes health benefits, six standard holidays, and one week of paid time off. The atmosphere emphasizes teamwork, long-term employee growth, and meaningful work on systems that support critical infrastructure.

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Taylor Brantley Sr. Recruiter will follow up with more details!

Job Type & Location

This is a Permanent position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $30.00 - $36.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.