Technical Analyst

Job Title: Technical Analyst

Location: Remote (with travel cadence for meetings and workshops)

Position Overview

We are seeking an experienced Technical Analyst to support delivery of a complex Field Service Management (FSM) platform implementation for a utilities client. This role bridges business requirements and technical execution: translating functional needs into technical specifications, supporting solution configuration, and ensuring the platform is implemented correctly, tested thoroughly, and delivered successfully.

You will work with a cross-functional delivery team that includes the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects.

Key Responsibilities

Requirements & Technical Analysis

• Analyze and document detailed technical and functional requirements for the FSM implementation, working closely with business stakeholders and the Solution Architect.
• Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents.
• Conduct gap analysis between out-of-the-box FSM capabilities and client-specific requirements.
• Support development of solution design documents, data mapping specifications, and integration requirements.

Solution Configuration & Implementation Support

• Support configuration of the FSM platform (scheduling rules, work order types, service territories, mobile workflows, dispatch logic) based on approved designs.
• Partner with Product Developers and Product Solution Architects to validate that builds align with documented requirements and architecture standards.
• Assist in designing and validating integrations with adjacent platforms (GIS, OMS, ERP, CRM, IoT/telemetry).
• Support data migration, including mapping, cleansing, validation, and reconciliation.

Testing & Quality Assurance

• Develop test plans, test cases, and test scripts that validate FSM functionality against business requirements.
• Lead or support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression cycles.
• Log, track, and manage defects through resolution, working with Product Developers to prioritize and validate fixes.
• Ensure traceability between requirements, configuration/build, and test coverage.

Cross-Functional Collaboration

• Provide the Technical Project Manager with status updates, risks, and issues, and support planning and reporting.
• Work with the Solution Architect and Product Solution Architects to align solutions with overall architecture and scalability requirements.
• Partner with Product Developers to clarify requirements, review builds, and troubleshoot implementation issues.
• Support business analysts and end users during design workshops, walkthroughs, and training sessions.

Documentation & Knowledge Transfer

• Maintain current technical documentation, configuration guides, and runbooks throughout the project lifecycle.
• Support development of training materials and knowledge transfer documentation for client teams.
• Contribute to lessons-learned sessions and continuous improvement of implementation methodology and reusable assets.

Deployment & Hypercare Support

• Support cutover planning, deployment, and go-live readiness assessments.
• Provide post-go-live hypercare, triaging and resolving technical issues with the delivery team.

Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Advanced degree (MBA or Master's) preferred.

Required Skills and Experience

• 7+ years as a Technical Analyst, Systems Analyst, or similar technical delivery role in enterprise software implementations.
• Hands-on experience implementing or supporting FSM or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, ClickSoftware).
• Utilities industry experience (electric, gas, water) strongly preferred, particularly with field operations, mobile workforce, or asset management systems.
• Full implementation lifecycle experience: requirements, design, configuration/build, testing, deployment, and hypercare.
• Experience in a consulting or systems integrator environment on client-facing engagements.
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.
• Solid understanding of integration concepts (APIs, middleware, data mapping/ETL) in utilities technology ecosystems.
• Working knowledge of relational databases and SQL for analysis, validation, and troubleshooting.
• Familiarity with Agile and traditional delivery methodologies (Scrum, SAFe, Waterfall).
• Experience with requirements and defect tracking tools (Jira, Azure DevOps, ServiceNow, or similar).
• Strong written and verbal communication across technical and business stakeholders.
• Detail-oriented, with strong documentation discipline and testing rigor.
• Ability to travel to client sites (domestic and/or international) as each project requires.

Certifications

• Relevant FSM platform certification (e.g., Salesforce Field Service Consultant/Administrator, ServiceMax).
• Certified Business Analysis Professional (CBAP) or similar.
• Certified ScrumMaster (CSM) or other Agile certification.
• ITIL Foundation (a plus, given the overlap with field service incident and change management).