Technical Business Analyst

SCOPE OF POSITION:
Reviews, analyzes, and evaluates technology, business processes, and user needs and documents findings. With the goal of improving organizational collaboration, workflow, efficiency, and effectiveness, this role works closely with departments and leadership to identify needs, develop solutions, and lead approved projects through implementation. Being involved in various process improvement and system enhancement initiatives, responsibilities include analyzing business requirements, developing detailed documentation, preparing reports and performance metrics, supporting project planning and prioritization, and coordinating activities throughout the project lifecycle. Strong analytical, critical thinking, and problem-solving skills are essential to evaluate business needs, identify process improvement opportunities, and implement effective solutions. Success in this role requires the ability to leverage data analysis, KPI measurement, reporting, business process management, and project coordination to support operational excellence and informed decision-making. Supports the organization's mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect, and Teamwork.

ESSENTIAL JOB FUNCTIONS:
Salesforce Administrator:
• Maintain functional areas of Salesforce custom objects, dashboards, and reports.
• Assigns user roles, security, and profiles in adherence with SOPs.
• Develop and maintain system metrics to track trends in usage and data integrity.
• Routinely perform database cleanup procedures.
• Develop reports and dashboards to continuously monitor data quality and integrity.

User Support Specialist:
• Drive and increase customer adoption to ensure satisfaction.
• Train internal and external users on how to use system features and processes.
• Elicit continuous system and process improvement requirements using cross-departmental workshops, use cases, process documentation, business analysis, and task and workflow analysis.
• Provide prompt and complete resolution to technical challenges and business issues.
• Manage ongoing support requests and administrative needs of users.

Project Management and Reporting:
• Manage program requests through planning, prioritization, stakeholder coordination, and progress tracking.
• Analyze data, KPIs, and performance metrics to support decision-making and process improvement.
• Prepare and communicate project updates, risks, findings, and recommendations to stakeholders and leadership.
• Coordinate cross-functional activities to ensure project requirements, timelines, and deliverables are achieved.
• Maintain accurate project documentation, business requirements, decisions, and performance reports.
• Facilitate project meetings, requirements sessions, and process improvement discussions.
• Research and recommend business process and technology solutions.
• Maintain proficiency in project management, reporting, and business intelligence tools such as Excel, Power BI, Azure, Microsoft Project, and Salesforce.
• Stay current on best practices and emerging trends in business analysis, project management, reporting, and process improvement.

Overall functions:
• Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.
• Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
• Follow AFMC, state and federal protocols regarding data confidentiality / security and HIPAA compliance.
• Communicate needs and requests to other team members as appropriate.
• Research, evaluate, and recommend business process and technology solutions to address organizational needs.
• Collaborate with stakeholders across the organization to gather requirements, facilitate process improvements, and achieve project objectives.
• Build and maintain effective working relationships with internal and external stakeholders.
• Stay informed on emerging technologies, industry trends, and best practices in business analysis, project management, reporting, and process improvement.
• Represent AFMC at meetings, conferences, and other functions assigned.
• Additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:
• Self-motivated and directed
• Creative
• Flexible
• Organized
• Professional
• Deadline driven
• Punctual
• Collaborative
• Familiar with Medical Terminology
• Excellent Customer Service Skills
• Excellent time management skills
• Excellent communication skills
• Proficient with the English Language (knowledge of punctuation, grammar, and spelling are required)
• Advanced skill level with MS Office (Word, Excel, PowerBI, Outlook, and PowerPoint)
• Ability to maintain confidentiality
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
• Ability to prioritize and multitask
• Ability to type 50 WPM
• Ability to travel, including overnight travel
• Ability to work overtime and weekends, as needed

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel. Must be able to lift and transport 25 pounds. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

EDUCATION:
Required: Bachelor’s degree in statistics, health informatics, information systems, business, or finance related field.

EXPERIENCE:
Required: Three (3) years of experience in a Business Analyst or Project Management role with responsibility for business process analysis, requirements gathering, project coordination, data reporting, process improvement, and stakeholder collaboration. Experience managing multiple projects, utilizing KPIs and reporting tools, and supporting business process improvements through data analysis and technology solutions.

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)