Technical Writer

Auto req ID: 54570
Title: Technical Writer
Job Function: Customer & Dealer Operations
Location: JUNEAU
Workplace Category: Onsite
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
Shift: SHIFT1

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

Harley-Davidson Motor Company, founded in a humble Milwaukee backyard shed in 1903, still calls the city home. Today, its Corporate Campus includes a 4.8-acre public park—a welcoming greenspace open to all. Join our team as a Technical Writer.

Job Summary

The Technical Writer for develops and publishes technical support information used by internal support employees, dealership technicians, and customers to use, maintain, and repair Harley-Davidson motorcycles and related products. Technical accuracy and on-time delivery of these materials is critical for customer and stakeholder satisfaction. Efficient and controlled execution within the department’s XML publishing environment is necessary for HDMC sustainability. Task assignments, project assignments, and deadlines are coordinated within the department, and between the department and other stakeholders. The job duties also involve working with Developmental Service Engineering to develop and validate technical content used to perform maintenance and repairs on vehicles.

The Writer must compose clear and concise procedures that conform to internal style, terminology and translation standards, and coordinate the development of supporting figures/illustrations. Procedures documenting service methods and diagnostics are developed in concert with Developmental Service Engineering. Engineering CAD, bills of material, blueprints, and specifications sourced from company systems are primary inputs. Technical illustrations are created from CAD virtual assemblies, and output as Adobe Illustrator SVG files. Procedure content and illustrations are structured into documents in the Blaise XML publishing system. Output files include Adobe Acrobat PDFs.

Job Responsibilities

• Research product changes using various engineering information systems including change notices, bills of materials, CAD models and part/assembly drawings.
• Collaborate with Developmental Service Engineering to develop and validate technical content used to maintain and repair motorcycles.
• Support the collective timing goals for product launch activities.
• Ability to arbitrate stakeholder input as part of the review process to achieve timely results.
• Compose clear and concise procedures that conform to internal style, terminology and translation standards, and coordinate the development of supporting figures/illustrations.

Education Requirements

High School Diploma or Equivalent Required

Education Specifications

Associate's degree in Technical Communication, Communication, Journalism, Engineering, Digital Publishing, or a related field preferred.

Experience Requirements

• Typically requires a minimum of 5 years of related experience.
• Requires a minimum of 2 years’ experience writing technical procedures related to mechanical products.
• Requires a high level of computer-based publishing aptitude including XML (or HTML) publishing of technical content.
• Proficient in file management as well as MS Office, Adobe Illustrator, and Adobe Acrobat software.
• Demonstrate excellent organizational skills and ability to work with changing priorities and deadlines.
• Requires basic mechanical ability including knowledge and safe use of hand tools in order to disassemble and assemble motorcycles, parts, accessories, electrical systems in order to update and/or create procedures.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $63,400 - $95,500
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
Relocation: This position is eligible for domestic relocation assistance (within posted country)