Transportation Coordinator

Transportation Coordinator

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The Center for Eldersu2019 Independenceu00A0is a PACE (Program of All-Inclusive Care for the elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities.

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The Position:u00A0Under the supervision of theu00A0Dispatchu00A0Supervisor, the Transportation Coordinator actsu00A0asu00A0theu00A0liaison between the transportation department,u00A0center staffu00A0and participantsu00A0tou00A0facilitateu00A0high qualityu00A0transportation services..u00A0Provides updates and answers to any real time issues to problem solve and deliver excellent customer service to participants and staff. Functions as the IDT member at the assigned Center foru00A0requiredu00A0meetings.u00A0u00A0Coordinatesu00A0the dispatch of transportation services to program participants through ongoing communication with the Dispatch/Schedulers.u00A0u00A0Utilizesu00A0the transportation department software,u00A0includingu00A0reviewing past, current, and future trips, and on-time performance, canceling trips as needed, and notifying both participants and CEI staff of any updates or changes to transportation services.

The hourly pay range for the Transportation Coordinator position at Center for Eldersu2019 Independence is $25.75 to $37.25. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEIu2019s annual compensation review and established compensation practices.

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DUTIES AND RESPONSIBILITIES:

• Coordinate with Opening Dispatcheru00A0and makes appropriate adjustments to assigned Routes.u00A0u00A0 Answeru00A0all questions / resolves any issues with drivers before they begin their routes.
• Attendu00A0IDT & Care Plan Meetings as theu00A0IDTu00A0Transportation Representativeu00A0to gather and disseminate transportation related information for quality participant care coordination.
• Act as a liaison between the transportation department,u00A0center staff and participantsu00A0on site at the centeru00A0for related updates and answers to any transportation related questions or issues.u00A0Communicate issues to Center Director and Dispatch Supervisor
• Actively engages with participants including greeting them when they arrive, and assisting them as they leave the Center for the day.
• Proactively engage with participants on any transportation issues and inform Center Director and Dispatch Supervisor of findings.
• Communicate any changes or adjustments with transportation services in tandem withu00A0Dispatch Supervisoru00A0and/oru00A0driversu00A0to center staff and participants.
• Follow up with participants on reasons for cancellationsu00A0or no showu2019su00A0and communicates with center staff on any participant issues.
• Assist withu00A0reviewingu00A0the transportation hubu00A0emailu00A0and acting onu00A0all changes to participant profiles or schedulesu00A0as needed.
• Communicate any changes or adjustments with contractedu00A0transportationu00A0providers in tandem withu00A0Dispatch Supervisor.
• Report any issues with drivers or participants for timely resolution byu00A0Dispatch Supervisor, department road supervisorsu00A0or designee.
• Manage trip adjustments as needed.
• Prepare for next hours of business. Review upcoming trips in the scheduleu00A0to ensure accuracy
• Cancel any trip that is still open that will not be performed.
• Attend transportation software offered educational programming to maintain competency with software functionalityu00A0including generating and preparing reports.
• Assist with investigations into transportation related grievances in conjunction with Transportation Director.
• Assist with booking specialist appointments into the transportation software as needed.
• Assist with booking Center Appointments into the transportation software as needed.
• Assist, when needed, with scheduling routes for the assigned center (or all centers when required) for the next business day.
• Followu00A0all CEI Policies and Procedures.
• Complyu00A0with all agency training requirements including department specific meetings and trainings.
• Maintain safe working environment by following CEIu2019s safety P&Pu2019s.
• Maintain a courteous, helpful and professional attitude on the job. Display a willingness and ability to be responsive to all customer groups
• Perform other duties as assigned in a positive and helpful manner.

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QUALIFICATIONS:

• High school diploma or equivalent.u00A0Required
• 1-2 yearsu2019 experience in transportation related industry.
• Experience in a customer service role demonstrating excellent skills in customer service recovery. Required
• Excellent interpersonal skills.
• Strong computer skills u2013 word processing, spreadsheets and databases.
• Phone experience in a call center environment is a plus.
• Strong administrative skills including organization and ability to work independently.
• Ability to effectively problem-solve complex issues.
• Strong verbal and written communication skills
• Ability to work as a team player in a multi-cultural, inter-disciplinary setting.
• Bilingual a plus but not required.

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PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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• Environment: Standard office setting; exposure to computer screens; may be required to work holidays and weekends.
• Physical: Essential and marginal functions may require maintaining physical condition necessary for sitting or walking for prolonged periods of time; extensive use of computer keyboard.

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The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required.u00A0 CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program.u00A0 All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

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