Urgent Care Technician

Job Title:

Urgent Care Technician

Date Effective:

9/1/2021

FLSA:

Non-Exempt

Date Revised:

3/17/2026

Reports to:

Center Manager

Home Cost #:

8043 Urgent Care Technicians

Department:

Operations

# of Pages:

2

Position Summary

Performs basic ancillary skills to assist provider to meet the specific needs of patients.

Duties and Responsibilities

Assists provider with exams, procedures and other processes related to direct patient care under direct supervision. This includes, but may not be limited to:

• Assists provider with exams, procedures and other processes related to direct patient care under direct supervision. This includes, but may not be limited to:
  • Specimen collection and completion of lab paperwork
  • Applying splints as directed by provider
  • Setting up procedures as trained when ordered by provider
• Triages patients, measures vital signs, and records information on patients' charts
• Provides timely follow up regarding lab results under the direction of the provider
• Prepares treatment rooms for examination of patients and brings patients from the waiting room to an exam room in a timely manner
• Consistently communicates with patients on wait times, provides direction to the next step in the treatment process
• Maintains clear, appropriate, and accurate documentation
• Notifies provider of patients ready for exam, room number, vitals, and chief complaint
• Observes and communicates changes in the patient’s condition to the provider on duty
• Participates in the completion of the daily checklist, as well as any assigned duties and tasks necessary to maintain compliance with Federal and State Regulations
• Checks all supplies and medications including sample medications for expiration (monthly)
• Treats patients and co-workers consistent with the CareSpot Mission statement, Vision, Values.
• Adheres to established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards, as well as all protocols
• Maintains patient confidentiality, including shredding of any patient information
• Maintains appropriate licenses and continuing educational requirements
• Participates in education programs and attends meetings or training sessions as required
• Makes suggestions to management for improving the clinics’ performance and patient’s experience
• Cross trained to perform front desk operations such as scheduling, answering phones, insurance verification and other duties as assigned
• Performs other duties as assigned to promote high-quality, cost-effective patient care and an efficient, productive work environment

Experience, Skills and Education

• Minimum of High school diploma/GED required
• BLS certification from a hands-on course is required; Red Cross, American Safety Health Institute, or National Safety Council are preferred.
• Prior experience in a healthcare setting such as an emergency department, urgent care or other ambulatory care clinic is preferred
• Basic Computer skills
• Excellent customer service skills
• Ability to work in a team environment

Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, life, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds.

Work Environment

Clinic - While performing the essential functions of the job the team member comes in contact with patients in a wide variety of circumstances. They may be exposed to unpleasant situations including accidents, injuries, illnesses, and patient elements.

Managerial Demands

n/a