Veterinary Receptionist

Company Description

Join the Marion Veterinary Hospital Team!

Located in Ocala, FL, Marion Veterinary Hospital is the longest-standing small animal practice in the area. We’re a progressive, high-quality two-doctor veterinary hospital providing comprehensive care for small animals, pocket pets, reptiles, and birds. We’re also proud to be the only AAHA-accredited veterinary practice in Ocala!

As a veterinary receptionist, you’ll play an important role in creating a positive experience for both clients and patients. Our veterinary team provides preventative care, soft tissue surgery, dentistry, emergency and urgent care, in-house diagnostics, digital full-body and dental radiology, acupuncture, boarding, and grooming. We also work closely with the University of Florida College of Veterinary Medicine in Gainesville when patients need more advanced medical or surgical care.

What Makes Our Team Special

Our goal is simple: provide compassionate, comprehensive veterinary care while communicating clearly and thoughtfully with every pet parent. As a veterinary receptionist, you’ll be part of a collaborative team that values communication, compassion, and exceptional client service.

This is a great opportunity for someone who enjoys being the welcoming face of a veterinary hospital and wants to build lasting relationships with clients and their pets. Whether you’re looking to master your veterinary receptionist skills or grow into your next career opportunity, we’ll support your development through virtual training, hands-on learning, and continuing education.

To learn more about us click here.

Job Description

What You’ll Do

• Welcome clients and patients and create a warm, positive veterinary experience from the moment they arrive.
• Maintain a clean, organized, and welcoming reception area.
• Answer phones, emails, and client questions while directing concerns to the appropriate veterinary team member.
• Triage client concerns and help ensure they reach the right person for assistance.
• Schedule appointments efficiently while supporting smooth daily hospital flow.
• Check clients in and out and accurately process payments.
• Communicate veterinary information clearly and professionally while knowing when to involve the medical team.
• Provide compassionate and discreet emotional support to clients during difficult or sensitive veterinary situations.

Qualifications

What We’re Looking For

We’re looking for a veterinary receptionist who is calm, compassionate, organized, and comfortable working in a busy veterinary environment. You’ll need to be a strong communicator who can multitask, stay organized, and work collaboratively with the veterinary team.

• At least 1 year of veterinary experience preferred.
• Previous veterinary receptionist or veterinary hospital experience is a plus.
• Strong communication and computer skills.
• Highly organized with excellent attention to detail.
• Self-motivated and eager to continue developing your veterinary knowledge and skills.
• Compassionate, dependable, and comfortable supporting clients through a variety of medical outcomes.
• A team player who enjoys working in a collaborative veterinary environment.
• Saturday availability is required.

This is a hands-on veterinary environment, so team members must be comfortable around animals and potential exposure to unpleasant odors and noises, bites, scratches, animal waste, and contagious diseases.

If you’re an experienced veterinary receptionist looking for a supportive team, progressive veterinary medicine, and the opportunity to make a meaningful difference for pets and their families, we’d love to meet you!

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.