Veterinary Receptionist

Company Description

Emergency Pet Care is an after-hours emergency veterinary hospital serving Trussville, Birmingham, and the surrounding communities. We exist for one purpose: to provide immediate, expert care when pets are facing life-threatening emergencies.

Our hospital is open nights, weekends, and holidays, because emergencies don’t follow a 9–5 schedule. We’re equipped with advanced diagnostic and treatment capabilities, and we maintain a consistent team of veterinarians and licensed technicians who are committed to delivering excellent medicine in high-pressure moments.

Whether managing venomous snake bites, surgical emergencies, heatstroke, or critical trauma, our focus is always on providing responsive, compassionate care backed by medical expertise and modern tools!

Our hospital operates during the hours general practices are closed:

• Friday–Monday: Open 24 hours
• Tuesday–Thursday: 6 PM – 7 AM

Check out more about us out here!

Job Description

Job duties include, but are not limited to:

Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

We’re looking for:

• 1+ years of professional receptionist or customer service experience required
• Veterinary receptionist experience preferred but not required
• Weekend and evening availability is required
• Compassionate and calm team-player
• Ability to multi-task
• Strong communication skills
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/