Workplace Experience Coordinator

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Workplace Experience Coordinator
Job Location: Atlanta, GA (Onsite)
Job Duration: 3 months (Possible extension, TBD)
Schedule: Mon-Fri, 8 AM – 5 PM

Job Description:
Summary

• Deliver a world-class customer service experience to employees and guests.
• Support the Workplace Experience function within the designated building.
• Provide exceptional service to clients, employees, and visitors.
• Help maintain a welcoming, efficient, and engaging workplace environment.

What You'll Do
Create a Welcoming and Seamless Experience

• Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information.
• Provide front desk and reception coverage as needed, ensuring the welcome area is warm, professional, and efficiently managed.
• Greet all building entrants with warmth and professionalism, whether in person, by phone, or through digital channels.
• Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset.
• Conduct regular floor walks to monitor safety, room standards, and colleague needs.
• Identify opportunities to assist before requests are made.
• Work collaboratively within a small, supportive team.
• Respond to employee and visitor inquiries or issues professionally and escalate when needed.
• Raise and follow through on maintenance and housekeeping work orders.
• Support workplace services, including:
  • Mail handling
  • Office supplies
  • Colleague onboarding
• Coordinate with vendors to support service delivery and workplace operations.

Deliver Smooth & Engaging Events

• Organize and support on-site events, including:
  • Space bookings
  • Event setup
  • Coordination with Facilities and Dining teams
  • End-to-end event support
• Deliver monthly themed community events that celebrate seasonal and local culture.
• Create engaging workplace experiences that encourage participation and connection.
• Serve as the communication hub for events, ensuring all relevant teams are aligned and informed.

Support Safety & Security

• Follow all site-specific security and emergency procedures.
• Communicate promptly with appropriate teams regarding safety and security matters.
• Share information clearly and follow manager guidance.
• Use established procedures to address day-to-day workplace challenges.

What You'll Bring

• Degree or relevant experience.
• Up to 2 years of experience in:
  • Customer service
  • Hospitality
  • Facilities
  • Administrative support
• Ability to follow established routines and workplace standards accurately.
• Strong communication skills.
• Clear, approachable, and confident communication style.
• Working knowledge of Microsoft Office Suite.
• Excellent organizational skills.
• Curiosity and a proactive mindset.

Interview Process

• 1–2 virtual interviews

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.