Administrative Assistant I

Responsibilities

· Provide comprehensive administrative support to the Program Attorney and Citizenship Department, ensuring efficient daily operations and workflow management.

· Serve as a primary point of contact for members, demonstrating professionalism, discretion, and high-quality service.

· Manage complex calendars, schedules, appointments, meetings, and conferences; coordinate logistics and resolve scheduling conflicts as needed.

· Screen and direct incoming calls, inquiries, and correspondence, maintaining confidentiality and sound judgment.

· Register and assist members in person and by phone who seek citizenship or other immigration-related services.

· Prepare, proofread, and distribute departmental correspondence, reports, and certified mail documentation.

· Generate reports and perform data entry, with a high degree of accuracy.

· Maintain and monitor departmental records and the Document Management System to ensure accuracy, organization, and compliance with established procedures.

· Process departmental mail and maintain organized electronic and hard copy filing systems.

· Coordinate and support outreach events by preparing materials and assisting with event logistics.

· Complete special projects and perform additional duties as assigned by management.

· Consistently meet departmental performance standards, including attendance, punctuality, dependability, and quality of work.

Qualifications

· High School Diploma or GED required; or College Degree preferred

· Minimum of one (1) year Administrative Assistant experience working in a fast-paced office environment with the ability to effectively prioritize, multitask, and meet deadlines.

· Must have strong proficiency in Microsoft Suite, Excel, Word, PowerPoint and Outlook.

· Excellent keyboarding skills required

· Excellent written, verbal, and interpersonal communication skills, with the ability to build positive working relationships and interact professionally with diverse populations.

· Strong troubleshooting and problem-solving skills, with the ability to identify issues and resolve them efficiently.

· Experience with healthcare benefits and knowledge of the comprehensive package of health, pension and other benefits available through the 1199SEIU Funds preferred.

· Must be available to work evenings and weekends as needed.

· Bi-lingual speaking preferred.