Administrative Support Associate

Overview

Snap-on’s Customer Care Center is currently hiring Administrative Support Associates in the Crystal Lake Contact Center. Successful candidates will be responsible for overseeing the accounting processes related to franchisee statements, ensuring accuracy, compliance, and timely reporting. This role requires a thorough understanding of accounting principles, excellent communication skills, and the ability to collaborate effectively with internal and external stakeholders.We offer competitive pay, full benefits, and a great work/life balance. This role will be based in the Crystal Lake Contact Center.

Benefits and Perks

• Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
• Employee Assistance Program
• Full medical with options for Dental and Vision
• 401k with company match
• Employee Stock Purchase Program
• Employee Purchase Program
• Pension
• Ability to bid on other shifts based on job performance
• Annual raises and bonuses (dependent on profitability of the business)
• Hourly rate starting at $20.50

Responsibilities

• Assist franchisees with weekly statements, ensuring accuracy, identifying discrepancies or inconsistencies, and resolving them in a timely manner.
• Collaborate with franchisees and internal stakeholders to address any accounting-related inquiries or issues, providing guidance and support as needed.
• Prepare and process manual and automated transactions including but not limited to payments, misc. transactions, purchase credits.
• Assist in the development and implementation of standard operating procedures, accounting policies, and controls to improve efficiency and mitigate risk.
• Stay informed about changes in accounting regulations and standards relevant to franchise operations, ensuring compliance and timely implementation.
• Collaborate with cross-functional teams, including operations, legal, and compliance, to support franchise-related initiatives and projects.
• Reconcile banking transactions and accounting ledgers.
• Record all inbound contacts and manage open cases through the CRM system.
• Assist other employees with productivity transaction research when applicable.
• Meet or exceed individual department metrics.
• Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• All other duties assigned by management.

Qualifications

• Minimum 2 years administrative experience
• Minimum Accounting Certification or Associate’s Degree or equivalent. Bachelor’s degree preferred.
• Intermediate Excel Skills or higher required
• Understanding of accounting principles and practices, with knowledge of GAAP and relevant regulatory requirements.
• Experience working with franchise operations preferred.
• Strong problem-solving skills and the ability to identify and resolve issues proactively.
• Excellent analytical skills and attention to detail, with the ability to review and analyze complex financial data.
• Strong communication skills, both verbal and written, with the ability to effectively interact with internal and external stakeholders.
• High level of integrity and professionalism, with a commitment to maintaining confidentiality and upholding ethical standards.
• Flexible in daily activities, change priorities and coordinate multiple tasks.
• Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.

Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran