Advanced Medical Support Assistant

The incumbent serves as an Advanced Medical Support Assistant (AMSA) within Medical Administration Services at the John H. Bradley Outpatient Clinic in Appleton, Wisconsin.

Duties

Duties:

Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.

Reviews and follows up on open encounters and return to clinic orders daily

Develops and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communication during the inpatient to outpatient discharge.

Operates Computerized Programs

Demonstrates Courtesy and Professionalism

Performs Required Pre-Registration Activities

Screens/receives phone calls in a courteous and timely manner.

Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.

Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.

Enters appropriate information into the electronic record.

Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.

Manages patient systems to verify and validate accuracy and resolve issues.

Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

All other duties as assigned.

Work Schedule: Monday-Friday 8:00am-4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 04399F
Permanent Change of Station (PCS): Not Authorized

Requirements