Call Center Representative

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Are you passionate about helping others and delivering exceptional customer service? As a Customer Service Representative, you will play an important role in supporting employees of our clients by answering questions, resolving issues, and providing guidance related to benefits and payroll. If you enjoy problem-solving, helping people, and working in a fast-paced environment, we'd love to connect with you!

Position Details

• Pay: $16.00 per hour
• Schedule: Full-time, 40 hours per week
• Hours: Monday through Friday, between 8:00 AM - 5:00 PM Eastern Time
• Work Arrangement: Fully remote
• Gallagher will provide all necessary equipment; you will simply need a reliable high-speed internet connection.

How you'll make an impact

• Provide outstanding customer service and support while building positive relationships with employees and clients.
• Respond to employee inquiries in a call center environment via telephone.
• Assist with benefits and payroll-related questions, research issues, and process required documentation.
• Troubleshoot and resolve customer concerns with professionalism and accuracy.
• Meet or exceed quality standards, productivity goals, and performance metrics while delivering an exceptional customer experience.

About You

Required: High School Diploma/GED and 1+ years of related experience.

Preferred:

• Previous customer service experience.
• Strong typing skills and basic computer proficiency.
• Excellent communication and problem-solving skills.
• Ability to multitask and navigate multiple systems while assisting customers.
• Experience using Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Exposure to employee benefits, human resources, or payroll processes.
• Previous call center experience.

Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Required: High School Diploma/GED and 1+ years of related experience.

Preferred:

• Previous customer service experience.
• Strong typing skills and basic computer proficiency.
• Excellent communication and problem-solving skills.
• Ability to multitask and navigate multiple systems while assisting customers.
• Experience using Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Exposure to employee benefits, human resources, or payroll processes.
• Previous call center experience.

Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks

• Provide outstanding customer service and support while building positive relationships with employees and clients.
• Respond to employee inquiries in a call center environment via telephone.
• Assist with benefits and payroll-related questions, research issues, and process required documentation.
• Troubleshoot and resolve customer concerns with professionalism and accuracy.
• Meet or exceed quality standards, productivity goals, and performance metrics while delivering an exceptional customer experience.