Care Manager

SCO Family of Services has provided vital human services throughout New York City and Long Island for more than 100 years. SCO helps vulnerable New Yorkers build a strong foundation for the future. We get young children off to a good start, launch youth into adulthood, stabilize and strengthen families and unlock potential for children and adults with special needs.

SCO Family of Services welcomes you to join our family and help us work together to carry out our mission to build a stronger tomorrow.

PURPOSE OF THE POSITION: The Care Managers service those who are enrolled in Medicaid, have Two or more Chorionic Conditions, HIV/AIDS, Sickle Cell, Serious Emotional Disturbance (SED), Serious Mental Illness (SMI) or Complex Trauma; ages 0-21 (Childrens Program) & 18 to end of life (Adult Program). The Care Manager plays a critical role in achieving the overall goals for coordination, integration and partnership in the delivery of care to children, adults and families with complex needs.

REPORTS TO: Care Manager Supervisor

SUPERVISES: Not Applicable

1. SPECIFIC RESPONSIBILITIES

The Health Home Care Manager delivers all six NYS Department of Health (NYS DOH) Health Home Core Services, including:

• Comprehensive Care Management
• Care Coordination and Health Promotion
• Comprehensive Transitional Care
• Individual and Family Support
• Referral to Community and Social Support Services
• Use of Health Information Technology to Link Services

Additional responsibilities include:

• Conducting NYSDOH‑required assessments and developing compliant, person‑centered Plans of Care
• Coordinating medical, behavioral health, substance use, and social service supports
• Engaging members through outreach, advocacy, and ongoing follow‑up
• Collaborating with hospitals, providers, Manage Care Organizations (MCO), and community partners
• Maintaining accurate, timely documentation in NYSDOH‑approved systems
• Meeting Health Home productivity, engagement, and quality benchmarks
• Participating in case conferences, audits, supervision, and training

1. RELATIONSHIP WITH OTHERS & IN THE WORKPLACE

• Demonstrates professionalism, maintains appropriate boundaries, and follows the agency’s

Code of Conduct

• Promotes a positive, respectful, and productive work environment
• Upholds the agency’s mission and vision in all interactions with staff and families served

In addition, employees need to possess the following characteristics:

• Strong team player with effective communication and leadership skills
• Maintains confidentiality, professional boundaries, and appropriate guidance of staff
• Builds trusting, supportive, and culturally responsive relationships
• Believes in growth and collaboration with individuals and families served
• Remains calm and effective during crises and intervenes appropriately
• WORKING CONDITIONS

This is a hybrid office- and field-based position requiring regular travel throughout Suffolk and Nassau Counties and select boroughs of New York City. Travel may occur multiple times per week based on program needs.

The role includes scheduled in-office days, with meetings and trainings held in person at our Brooklyn or Dix Hills locations, as well as virtually as needed. While every effort is made to assign care managers to cases within their designated catchment area whenever possible, flexibility to travel for service delivery is required. Applicants must reside in New York State.

1. QUALIFICATIONS

Care Manager must have one of the following:

• A Masters with one year of relevant experience, OR
• A Bachelors of Arts or Science with two years of relevant experience,
• A License as a Registered Nurse with two years of relevant experience, OR

Relevant experience includes care coordination, case management, social services, behavioral health, medical care navigation, or community-based services.

All Health Homes Serving Children (HHSC) Care Managers must:

• Complete Children Adolescent Needs Assessment (CANS)NY training
• Be CANS‑NY certified annually
• Meet exam score requirements:
• Care Managers: minimum 70%
• Supervisors: minimum 80%
• Bilingual Preferred ( Spanish )

1. Perks & Benefits

SCO Family of Services offer a comprehensive benefits package designed to support its employees career growth, financial security, and overall well‑being, including:

• Flexible Spending Accounts (FSA)
• Group Term Life Insurance
• Voluntary Term Life Insurance
• Voluntary Short‑Term and Long‑Term Disability Insurance
• Clinical supervision hours for LMSW licensure
• Staff development and professional growth opportunities
• Agency Laptop & Cell Phone
• Travel Reimbursements for scheduled visits
• Tuition Assistance Program (TAP)
• 12 paid holidays per calendar year
• Up to 24 vacation days after one year of employment
• Health & Wellness Challenges and initiatives

Qualifications

Education

Preferred

Bachelors

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.