Case Manager

The Center for Urban Community Services (CUCS) is one of New York City's leading nonprofit organizations, dedicated to ending homelessness by providing integrated housing, health, and social services to individuals and families with complex needs. Every year, our team helps thousands of New Yorkers achieve greater stability, independence, and well-being through compassionate, person-centered care. At CUCS, our employees are more than service providers—they are advocates, problem-solvers, and change-makers. If you're looking for meaningful work where you can make a lasting impact in the lives of others while growing your career, we invite you to join our team.

As a Case Manager, you will provide comprehensive, person-centered case management services to a designated caseload of clients both onsite and throughout the community. Working collaboratively with clients and interdisciplinary teams, you will support individuals in achieving their goals related to housing stability, health, recovery, employment, education, and overall wellness.

Success in this role requires strong relationship-building skills, sound judgment, effective crisis intervention, and a commitment to empowering clients through strengths-based, trauma-informed services.

Essential functions include, but are not limited to:

• Develop and maintain collaborative, professional relationships with clients while creating, implementing, and regularly updating individualized service plans that reflect each client's strengths, goals, and needs.
• Conduct ongoing assessments and monitor client progress, adjusting service plans as appropriate to support long-term stability and recovery.
• Coordinate comprehensive services and referrals to address housing, healthcare, behavioral health, substance use, employment, education, financial, and social service needs.
• Assist clients with obtaining and maintaining public benefits by completing applications, coordinating appointments, monitoring renewals, and advocating with federal, state, and local agencies.
• Support clients in securing and maintaining permanent housing, including housing searches, application completion, move-in coordination, landlord communication, annual recertifications, apartment inspections, and tenancy preservation.
• Provide crisis intervention, institutional visits, discharge planning, and coordination with hospitals, shelters, emergency responders, and other community providers.
• Deliver services both onsite and throughout the community, including home visits and accompanying clients to medical appointments, housing interviews, court appearances, benefits offices, schools, job interviews, and other essential appointments.
• Facilitate individual and group services, including recreational activities, psychoeducational groups, evidence-based interventions, and wellness programming.
• Support clients with activities of daily living, including personal care, housekeeping, laundry, hoarding mitigation, pest remediation, donation coordination, and maintaining safe living environments.
• Assist with medication self-administration and medication support services in accordance with agency policies, licensing regulations, and applicable laws, including documentation, consent requirements, storage procedures, and reporting protocols.
• Support new client admissions by assisting with orientation, distributing essential household items, processing belongings through the PackTite system, and assisting with bed bug remediation when necessary.
• Maintain timely, accurate, and comprehensive documentation, including progress notes, assessments, Individualized Living Plans (ILPs), benefit documentation, and other required records in accordance with agency, regulatory, and funder requirements.
• Maintain required monthly client contact standards and ensure all services are delivered in compliance with agency policies, licensing requirements, and contractual obligations.
• Protect client confidentiality and uphold all ethical, professional, and regulatory standards.
• Participate in required trainings, team meetings, supervision, and professional development activities.
• Perform other duties as assigned.
• Please note: Specific responsibilities may vary based on program assignment, funding requirements, and client population.

Education & Experience

• Case Manager I: High School Diploma or equivalent and two (2) years of relevant work experience (Non-HASA funded sites only).
• Case Manager II: Bachelor's Degree; or High School Diploma or equivalent and four (4) years of relevant work experience.
• Case Manager III: Bachelor's Degree and two (2) years of relevant work experience; or BSW and one (1) year of relevant work experience; or High School Diploma or equivalent and six (6) years of relevant work experience.
• Case Manager IV: Bachelor's Degree and four (4) years of relevant work experience; or BSW and three (3) years of relevant work experience; or High School Diploma or equivalent and eight (8) years of relevant work experience.
• Case Manager V: Internal Only

Note: For applicants without a college degree, every 30 college credits earned may be substituted for one (1) year of relevant work experience. At HASA-funded sites, college credits may not be substituted unless the applicant has at least four (4) years of relevant work experience. Relevant experience must directly relate to the essential functions of this position.

Knowledge, Skills & Abilities

• Demonstrated ability to provide services to specialized populations.
• Proficiency with Microsoft Office Suite and general computer applications.
• Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with diverse audiences.
• Excellent organizational, time management, collaboration, and interpersonal skills.
• Ability to work independently while contributing effectively as part of a multidisciplinary team.
• Bilingual/multilingual language skills, as required or preferred by the assigned program.

Physical Requirements

• Ability to sit and stand for extended periods of time.
• Ability to walk, bend, reach overhead, grasp, push, pull, and perform routine physical movements.
• Ability to lift and move items weighing up to 30 pounds.
• Ability to walk up and down stairs (most agency locations are equipped with elevators).
• Ability to work primarily indoors in a standard office environment and operate standard office equipment. Some community-based programs may require working outdoors.
• Ability to read computer screens and written documents and accurately enter data into electronic systems.
• Ability to accompany clients using public transportation for extended periods.
• Ability to travel to various locations to provide client escort services.

Potential Additional Requirements (as applicable to the position):

• Field-based position requiring travel throughout the five boroughs of New York City and, when necessary, locations outside of New York City.
• Valid driver's license with a satisfactory motor vehicle record (MVR).
• Ability to spend the full workday in the field.
• Ability to work in various weather conditions, including inclement weather.