Medical Assistant

Janian Medical Care, P.C., an affiliate of the Center for Urban Community Services (CUCS), operates an expanding Primary Care Services division providing integrated primary and psychiatric care to individuals experiencing homelessness and those in supportive housing. Services are delivered across community-based programs throughout New York City, including shelters, transitional housing, outreach teams, and supportive housing sites. Janian is recognized for its leadership in delivering high-quality, on-site, and comprehensive care.

Position Overview: The Medical Assistant supports primary care providers across multiple program locations in Brooklyn, the Bronx, Queens, and Manhattan. This role works collaboratively with interdisciplinary teams, including psychiatrists, social workers, and case managers, and assists in coordinating care with external providers to support continuity of services. Medical Assistants are at assigned medical office locations. The role requires flexibility to travel between multiple sites during the week to support assigned providers and ensure consistent coverage of medical suite operations. Under the direction of a provider, the Medical Assistant performs a combination of clinical duties and front and back office administrative functions. Responsibilities may vary based on program needs, and additional duties may be assigned to support operations.

Section 1: Essential Functions include, but are not limited to:

Clinical Duties:

• Taking and recording vital signs
• Preparing patients for examinations and performing basic screenings
• Completing laboratory services including phlebotomy, specimen collection, and point of care testing as directed/ordered by providers
• EKG examinations
• Assisting providers with examinations, procedures, and patient care, contributing to and supporting efficient patient flow
• Medical supply and equipment maintenance, including inventory management, quality control testing, and vaccine fridge temperature monitoring

Administrative Duties (front and back office):

• Engaging and collaborating with staff and patients to support appointment scheduling and clinic flow, optimizing provider time and clinic operations
• Ensuring accurate and timely documentation of all services in the Electronic Medical Record (eClinicalWorks)
• Performing front office tasks, including patient intake, insurance verification, collection of required privacy and screening forms, as well as faxing and filing
• Coordinating specialty referrals and follow-up appointments
• Liaising with laboratories and pharmacies as directed by providers
• Assisting with billing-related tasks, including prior authorizations and communication with providers and eligibility specialists for coverage determination
• Maintaining medical supplies and equipment, including inventory management and quality control testing
• Completing monthly quality assurance and compliance documentation
• Maintaining vaccine logs

Section 2. Expectations include, but are not limited to:

• Clinical Skills and Patient Care: Demonstrates proficiency in core clinical tasks including vital signs, phlebotomy, specimen collection, EKGs, and point-of-care testing, while maintaining patient safety and comfort
• Patient Engagement and Service: Interacts with patients in a respectful, professional, and culturally responsive manner, supporting a positive care experience
• Attention to Detail and Accuracy: Ensures precision in documentation, data entry, and execution of clinical and administrative tasks
• EMR and Technical Proficiency: Effectively utilizes the Electronic Medical Record (eClinicalWorks) and other systems to document care and manage workflows
• Organization and Time Management: Manages competing priorities, supports clinic flow, and meets deadlines in a fast-paced environment
• Team Collaboration: Works collaboratively with providers and interdisciplinary team members to support coordinated care
• Compliance and Safety Awareness: Adheres to clinical protocols, infection control standards, and regulatory requirements
• Adaptability: Demonstrates flexibility in supporting multiple providers, locations, and operational needs

Education:

• High school diploma or GED required

Certification/License:

• Completion of a Medical Assistant certification program preferred; candidates with relevant clinical training and demonstrated competencies may be considered

Experience:

• Experience in community-based, primary care, or underserved settings / with underserved populations strongly preferred

Knowledge, Skills, and Abilities:

• Knowledge of medical terminology, clinical workflow, electronic medical record keeping
• Knowledge of EMRs, preferably eCW, Microsoft Word, Excel, and Outlook
• Well-organized and flexible in work style
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Commitment to equity, dignity, and high-quality care for underserved populations
• CPR certification preferred, but not required
• Willingness and ability to travel/commute to various locations/program med suites within all NYC boroughs as assigned during the work week
• Bilingual-speaking applicants encouraged to apply

Physical Demands:

• The physical demands described below are generally required to perform the essential job functions for this role. Reasonable accommodations may be made for individuals with disabilities.:
• Sit and stand for extended periods of time.
• Walk, bend over, reach overhead, grasp, push, pull and move.
• Lift and move items, equipment or otherwise weighing up to 20 lbs.
• Walk up/down stairs (note, most program sites have elevators).
• Work primarily indoors in a standard, open space office environment and be in direct contact with other employees, individuals, and the public.
• Enter data in the computer and operate standard office equipment.
• View and read computer screens and written documents, and enter data into computer.
• Ability to travel/commute to various locations/program med suites within all NYC boroughs as assigned.