Client Service Manager

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you'll make an impact

• Manage an assigned group of client accounts and help deliver service that is timely, accurate, and personal.
• Partner with the Production team on renewals, help secure existing business, and look for ways to add coverage or services that match client needs.
• Build trust with client contacts and day to day users so they can count on clear updates and quick follow through.
• Work closely with internal teams to support renewals, retention, and growth.

About You

Required:

• Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

#LI-MB1

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Required:

• Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

#LI-MB1

• Manage an assigned group of client accounts and help deliver service that is timely, accurate, and personal.
• Partner with the Production team on renewals, help secure existing business, and look for ways to add coverage or services that match client needs.
• Build trust with client contacts and day to day users so they can count on clear updates and quick follow through.
• Work closely with internal teams to support renewals, retention, and growth.