Client Service Representative

Job Description

Client Service Representative

Acoaxet Veterinary Clinic
965 Sanford Rd, Westport, MA 02790

Acoaxet Veterinary Clinic is seeking an experienced Client Service Representative (CSR) to join our established, growing veterinary team in Westport, MA.

Our AAHA-accredited veterinary hospital has a strong, close-knit team with excellent staff longevity and a supportive, approachable leadership team. Our leadership has been part of the hospital for more than 20 years, and we pride ourselves on creating a workplace where people feel valued, supported, and heard.

If you have veterinary reception or client service experience and enjoy building relationships with pet owners while helping a busy veterinary hospital run smoothly, we'd love to meet you.

Why Join Acoaxet Veterinary Clinic?

• AAHA-accredited veterinary hospital
• Long-standing team with strong employee retention
• Leadership team with 20+ years of experience with the hospital
• Laid-back, approachable management style
• Open-door leadership that listens to and works alongside the team
• Opportunities to grow within veterinary medicine
• Community-focused practice with a strong commitment to local pets and families
• Partnership with local animal shelters, including discounted veterinary services
• Doctors who volunteer with local shelters
• Community rabies clinics and other local events
• Summer staff events and annual holiday celebrations

What You'll Do

As a Client Service Representative, you'll be an important part of the client and patient experience. You'll help create a welcoming environment while supporting the veterinary team and keeping front-desk operations organized and efficient.

Your responsibilities will include:

• Welcoming clients and their pets with friendly, compassionate customer service
• Scheduling veterinary appointments and helping manage daily appointment flow
• Answering phones, emails, and client questions
• Checking patients in and out for appointments
• Processing payments and discussing invoices with clients
• Entering and maintaining accurate client and patient information
• Communicating appointment and treatment information clearly
• Coordinating with veterinary technicians, assistants, and doctors
• Maintaining an organized, clean, and welcoming reception area
• Assisting with administrative and clerical tasks
• Addressing routine client concerns and escalating more complex concerns to management when appropriate
• Supporting the veterinary team wherever needed to provide an excellent client and patient experience

What We're Looking For

• At least 12 months of veterinary hospital or veterinary reception experience required
• Previous experience as a Client Service Representative, Veterinary Receptionist, or Veterinary Customer Service Representative
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Comfortable answering phones and communicating with clients in person
• Ability to multitask in a busy veterinary hospital environment
• Comfortable handling payments and maintaining accurate records
• Experience with veterinary practice management software preferred
• A compassionate, team-oriented approach to working with clients, pets, and coworkers

Compensation & Benefits

Starting pay: $18.00 per hour

Benefits may include:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount
• Employee assistance program

Join Our Team

At Acoaxet Veterinary Clinic, we believe a great veterinary hospital starts with a great team. We have built a culture where employees stay, leadership is accessible, and everyone plays an important role in caring for our patients and supporting their families.

We're proud to be an active part of our community and regularly support local shelters, community rabies clinics, and other local events.

If you're an experienced veterinary client service professional looking for a supportive team, approachable leadership, and a hospital where people genuinely enjoy working together, we'd love to hear from you.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.