Clinic Supervisor

The Clinic Supervisor of Juneau Specialty Clinic is responsible for the oversight and coordination of all day-to-day operations at the facility. This includes the delivery of specialty care, field clinic coordination, provider schedule coordination with external facilities/Sitka Surgery and Specialty Clinic, and all other infrastructure necessary for clinic operations. The Clinic Supervisor coordinates with other departments (facilities, laboratory, radiology, pharmacy, etc.) in the delivery of healthcare services. In addition, coordinates with other clinical operations and quality improvement staff on various projects that support strategic goals.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Directs administrative and professional staff in the planning, development, and implementation of day-to-day clinic operations; develops administrative policies and procedures that enhance the ability of staff to optimally perform their duties; facilitates the development of a local management team that meets on a regular basis; and ensures appropriate communication with staff at all levels.
• Functions as the clinic liaison with patients, other SEARHC departments, private health providers, Native agencies, Tribal governing bodies, city governments, and other appropriate community agencies. Addresses patient and other consumer concerns; incorporates customer feedback into the development of clinic policies and procedures and planning; and coordinates with local Medical Lead and Director of Primary Care to incorporate feedback on clinical services into health care planning.
• Implements and monitors objectives consistent with the SEARHC Strategic Health Plan, Key Performance Indicators, Population Health, HRSA, and The Joint Commission. Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards. Participates or leads quality improvement initiatives.
• Optimizes personnel and financial resources, prepares the annual budget for the clinic in collaboration with the Director of Primary Care and ensures efficient delivery of health care services within allotted expense budget.
• Facilitates staff development through the proactive identification of training needs, coordinates participation in appropriate Consortium wide training opportunities, identifies and addresses unmet needs through the identification of outside resources or the development and implementation of appropriate activities.
• Ensures adequate staffing levels and patient access targets are met.
• Other duties as assigned.

Supervisory Responsibilities

• Provides direct supervision of Clinical Assistants and indirect supervision of all clinic functions.

Additional Details:

Education, Certifications, and Licenses Required

• Associate degree in health-related field or business field, OR Two years of healthcare experience in lieu of degree.
• Licensed or Certified in a medical field
• Clinical Competency required within 3 months of hire and every 3 years
• Manager Competency required within 3 months of hire and every 3 years ​

Experience Required

• 2 years’ previous experience in patient care setting.
• 1 year’s supervisor experience in a medical setting preferred.

Knowledge of

• In-depth knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow.
• Working knowledge of the revenue cycle, facilities management, and other infrastructure areas impacting the clinic.
• Knowledge of DNV, HRSA, CMS, HIPAA, and/or other governing body regulations.
• Knowledge of liability and risk management principles.

Skills in

• Administrative, supervisory, and organizational skills.
• Strong oral and written communication skills.
• Interpersonal skills including cultural sensitivity.

Ability to

• Ability to mediate and resolve conflict.
• Ability to provide leadership and foster collaboration.
• Ability to recruit and retain qualified staff.

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!