Clinical Assistant

About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

The Wayne Health Mobile Units (WMHU) represent the future of healthcare, providing ‘care your way, where you live and work,’ with the long-term goal of improving population health outcomes. The Wayne Health Mobile Units deliver an ever-expanding menu of health care and social services directly to neighborhoods or places of employment.

The Clinical Assistant is a medical professional that assists the Clinical Lead or Charge Registered Nurse with medical procedures and registration while ensuring high level of patient care.

Job Description:

Principle Duties and Responsibilities:

• Provides excellent customer service to deliver a positive patient and family experience, identifies and responds to any additional patient needs in a courteous and timely manner
• Treats others with care and respect while maintaining privacy and confidentiality at all times
• Collects (and updates as needed) patient demographics, insurance information, physician referrals and other check-in procedures according to defined protocols
• Schedules patient appointments according to defined protocols
• Maintains a safe and clean work area (indoors and outdoors) at Mobile Health Unit sites
• Travels to multiple Mobile Health Unit sites to conduct health screening events.
• While working in teams, manually distributes paper flyers via walking to communicate and educate public about Mobile Health Unit services
• Administers Social Determinates of Health questionnaire
• Assists patients in accessing health and community resources
• Assists with point of care (POC) testing and documentation
• Completes patient intake including obtaining medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality
• Prepares patients for clinical examination and assists practitioners with medical procedures and other patient care
• Serves as a Chaperone during sensitive health exams. Chaperone should be gender that the patient feels more
• Assists nurse with clinical services at MHU sites and during home bound patient visits
• Works as a team to ensure that all tasks associated with setting up/tearing down and patient-care related activities are completed in a timely and efficient manner.
• Other duties as assigned

Education, Licensure/Certification, and Training Required for the Job:

• Medical Assistant, Patient Care Tech, Pharmacy Technician or Ophthalmic Technician preferred
• Experience in Mobile Health Unit preferred
• 1-2 years of experience in a healthcare setting
• Valid Driver’s License

Skills and Abilities Required:

• Ability to use computer and software programs and systems
• Progressive inventory experience preferably in a health care environment
• Ability to drive a cargo van/RV
• Ability to adapt to working in outdoor elements, rain, snow, heat, in compliance with the departments Weather Policy.
• Ability to frequently lift and move Mobile Health Unit equipment weighing up to 40 lbs
• Ability to walk and/or stand for long periods of time

Safety Requirements:

• Compliance with Department Health and Safety policies and procedures

Working Conditions/Schedules:

• 40-hour workweek, hours and days (some weekends included) to be determined by the business needs of the department. Additional hours may be required. Must be able to work in a mobile unit environment with occasional onsite office hours.
• Operate in a mobile unit setting
• Routinely use a variety of medical instruments and equipment
• Routinely use standard office equipment such as computers, phones, photocopiers and fax machines
• The noise level in the work environment is occasionally noisy

Wayne Health is an EEO/AA/Veteran/Disability Employer