Patient Services Representative

About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

The Center of Population Health Accountability (CPHA) is founded on a bold strategic vision to provide integrated “whole-person” physical and behavioral health services, including partnerships to address the social determinants of health (poverty, housing, transportation, food insecurity, etc.) that affect a person’s health and well-being. Through a network of community health partnerships, the CPHA emphasizes early intervention and preventive care, both in conventional health care setting and non-traditional community locations, such as neighborhood pharmacies, barber and beauty shops, schools, outreach events, mobile units and telehealth.

The Patient Service Representative (PSR) on the Mobile Health Unit entails providing support for the health screenings and additional medical services provided via the units.

Job Description:

Essential Duties and Responsibilities:

• Confirm or collect patient demographics, insurance information, physician referrals and other check-in procedures as directed
• Schedule patient appointments according to defined protocols
• Provide excellent customer service to deliver a positive patient and family experience, identify and respond to any additional needs in a courteous and timely manner, treat others with care and respect while maintaining privacy and confidentiality at all times
• Maintain a safe and clean work space and patient walk-up area at the Mobile Health Unit site
• Ability to travel to Mobile Health Unit sites and be flexible with changes in locations/sites due to external factors (i.e. weather, cancellations, add-ons, etc.)
• Ability to multitask various roles as needed throughout the Mobile Health Unit; quality assurance and lab orders
• Efficiently types, talks and navigates multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner
• Instructs patient of date of appointment, arrival time, location of appointment and answer any questions the patient or representative may have
• Working in teams, manually distributes paper flyers via walking to communicate and educate public about Mobile Health Unit services

Education, Licensure/Certification, and Training:

• High School Diploma or GED
• Bachelor Degree preferred

Skills and Abilities:

• Ability to communicate effectively, both verbally and in writing
• Ability to adapt to working in outdoor elements, rain, snow, heat, in compliance with the departments Weather Policy
• Interpersonal skills necessary to establish and maintain productive working relationships with physicians, patients and their families and other internal and external stakeholders
• Ability to move about consistently changing environment to approach homes and patients/potential customers
• Ability to frequently lift and move Mobile Health Unit equipment weighing up to 40 lbs
• Ability to work independently
• Basic grasp of computers

Safety Requirements:

• Compliance with Department Health and Safety policies and procedures

Working Conditions/Schedule:

• Hours and days to be determined by the business needs of the department. Additional hours may be required

Wayne Health is an EEO/AA/Veteran/Disability Employer