Clinical Manager

#LI-SA1

JOIN THE NORTH SHORE AT HOME TEAM

THIS ROLE IS FOR Central WISCONSIN MARKET

Trust, engagement, competence, respect and passion – these are the values under which North Shore Healthcare operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Healthcare is the Right Choice for you.

Summary/Objective: Responsible for overseeing the day-to-day clinical operations of the home health and hospice teams. This leadership role ensures quality care delivery, regulatory compliance, staff performance, and efficient case management. The Clinical Manager supervises field clinicians, coordinates patient care, and serves as a liaison between staff, patients, physicians, and referral sources.

Essential Functions

• Provide clinical oversight and supervision to all home health nursing and therapy staff and hospice clinical teams.
• Ensure timely and accurate completion of assessments, care plans, documentation and visit notes.
• Review and approve clinical documentation for quality, completeness, and compliance with state, federal, and accreditation standards.
• Coordinate patient care and ensure continuity and quality of services.
• Ensures necessary equipment, supplies, and staffing are available for the delivery of the prescribed patient care
• Monitor caseloads, productivity, and visit frequencies to ensure efficient and effective patient care delivery.
• Assist in staff recruitment, onboarding, training, performance evaluations, and ongoing education.
• Conduct case conferences, team meetings, and performance improvement initiatives.
• Respond to and assist in investigation of patient concerns or clinical incidents.
• Report all potential complaints and/or grievances to the Executive Director.
• Collaborate with physicians and other healthcare providers to ensure appropriate care planning.
• Participate in audits, surveys, and other regulatory or accreditation processes.
• Maintain up-to-date- knowledge of Medicare Conditions of Participation, state regulations, and best practices in home health and hospice.
• Maintains confidentiality of patient information, following agency policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Uses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks and reports all suspected violations of HIPPA policy to the Senior Clinical Director.
• Must be available for significant travel throughout the state of Wisconsin

This position is a blended role with both supervisory and direct patient care functions. The candidate may be responsible to carry a part time caseload, providing direct patient care, and complete supervisory responsibilities in the other half of the part time role as listed below:

Patient Care Responsibilities

• Completes an initial physical evaluation of patient as prescribed by the attending physician.
• Submits clear and appropriate documentation in a timely manner and documents patient education in the medical record.
• Communicates effectively with physicians, supervisors, and coworkers in a timely manner.
• Develops a care plan, which establishes goals based on diagnoses and patient and/or caregiver specific goals. Includes the patient and the family in the planning process and adapts the plan of care as patient needs change.
• Complies with agency policies and procedures. Promotes and maintains an agency environment in compliance with federal, state, and local regulations.
• Counsels the patient and family in meeting related needs.
• Provides health care instructions to the patient as appropriate per assessment and plan of care.
• Identifies discharge planning needs as part of the care plan development and implements prior to discharge of the patient.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Registered nurse with a current, unencumbered license in WI; Bachelor’s degree in nursing preferred.
• Current licensure in state and CPR certification.
• Two (2) years of home health care and/or hospice experience preferred, including at least 1 year in a supervisory or leadership role.
• Excellent observation, verbal and written communication skills, problem solving skills, leadership and interpersonal skills, and ability to manage multiple priorities.
• Prolonged or considerable walking or standing. Able to lift, position or transfer patients. Able to lift supplies and equipment. Considerable reaching, stooping, bending, kneeling or crouching. Visual acuity and hearing to perform required nursing skills.

Skills, Knowledge and Abilities: Ability to read, write, speak and understand English. Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers and other staff. Possess special interest in, and a positive attitude about, working with long-term care residents and the elderly. Meets all health requirements, as required by law. Demonstrates basic computer knowledge and ability with an aptitude to learn company applications, EMR, and Excel. Knowledge of Medicare, Medicaid and private insurance requirements for services.

Benefits

We offer a comprehensive benefit packages which includes:

• Health insurance for full-time employees starting the first of the month following 30 days of employment
• Dental and vision insurance for full and part-time staff
• 401(K) Program for full and part-time staff
• 6 paid holidays plus one floating holiday for full-time staff
• Company paid life insurance for full-time staff
• Voluntary life and disability insurance for full-time staff
• Paid Time Off

Our mission is to establish a culture that reinforces the values necessary to be the premier health services provider and employer in each of the communities we serve. We understand that choosing where you want to go in your career is a big decision. We would like the opportunity to show you that North Shore Healthcare is the Right Choice for you.