Clinical Supervisor

At New England Life Care (NELC), you'll join a mission-driven organization where your work helps make a meaningful difference in the lives of patients across New England. As the region's only non-profit home infusion provider, NELC serves more than 70 hospital systems throughout Maine, New Hampshire, and Massachusetts. Founded by local hospitals, NELC was created to ensure patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service.

Our employees are at the heart of everything we do. At NELC, we are committed to fostering a diverse, inclusive, and authentic workplace where every employee is heard, valued, and supported. If you're excited about this opportunity but don't meet every qualification listed in the job description, we still encourage you to apply—you may be the person we're looking for.

New England Life Care currently has an opening for a Clinical Supervisor. Although this role is largely remote and/or traveling, it is based out of our Concord, New Hampshire branch. This is a 40 hour per week, 8AM – 5PM, Monday – Friday Supervisory Position.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Discretionary PTO
• And much more!

Primary Responsibilities:

• Guarantees that all nursing services are provided in a professional, safe and cost-effective manner ensuring a high level of customer satisfaction
• Effectively communicates and collaborates, verbally and in writing, in a timely manner, with all departments as required or necessary.
• Exudes and promotes a high level of trust, honesty, and integrity with all levels of the organization.
• Comprehensively documents all patient assessments, communication with patients, caregivers, and other members of the healthcare team in patient’s electronic medical record at the time of care delivery.
• Inserts, maintains, troubleshoots, and discontinues (as appropriate) all types of infusion access according to NELC policies and procedures.
• Oversees Territory Management for staff and provides ongoing evaluation and adjustment of territories to meet the needs of the individual caseload and patient territories to enhance overall productivity and efficiency.
• Provides appropriate guidance and supervision of nursing staff in the delivery of pt care accordance to NELC Policy and Procedures, SOP’s and best practice
• Participates in field evaluations and annual competencies for nursing staff
• Works in conjunction with the Nurse Educator to communicate new programs, practices, therapies and overall staff education to clinical practice and infusion nursing with the support of NELC Nurse Educator
• Actively participates and provides leadership to staff in performing and maintaining positive relationships and fostering a team atmosphere
• Conducts regular scheduled staff meetings, huddles and individual meetings with staff to communicate company updates, dept updates and overall continued communication to staff
• Ensures departmental compliance with all NELC policies and procedures, federal, state and JCAHO regulations/standards.
• Ensures compliance with all company and regulatory documentation requirements with includes but not limited to comprehensive clinical documentation, clinical and home health licensure documentation, timely physician order documentation, performance improvement activity documentation, and human resources records documentation
• Oversees and when necessary, participates in coordination and administration of patient care.
• Participates in interviewing potential NELC staff members following EEOC guidelines. Evaluates and supports the development of new staff members

Educational / Professional Requirements:

• Proficient with Microsoft Office suite including: Outlook, Word, Excel, and Teams
• Minimum of two (2) years acute care, vascular access, home infusion experience.
• Previous home health nursing, home infusion and vascular access experience preferred.

Regulatory Requirements:

• Active Registered nurse licensure in all states serviced by the assigned regional team
• Current BLS Certification required.
• Valid driver’s license with acceptable driving record required.
• Willingness to learn or working knowledge of the OSHA, CDC, state and federal regulations
• Willingness to learn or working knowledge of HIPAA Privacy and Security Regulations
• Willingness to learn or working knowledge of the Joint Commission accreditation process and standards

EOE

This is a 40 hour per week, 8AM – 5PM, Monday – Friday Supervisory Position. As with all supervisory roles, weekend and holiday rotations are occasional.