Cloud Ops Engineer

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Cloud Security Engineer on the platform security engineering team, you will help establish and enforce cloud security baselines to ensure our environments are secure from the outset, while also leading initiatives to continuously strengthen our existing security posture. You'll design and implement solutions that proactively protect our cloud infrastructure, enabling the business to innovate with confidence. Your expertise will drive secure-by-default practices and deliver impactful security outcomes that support our platform's ongoing growth.

This position is an individual contributor role reporting to the Director, Identity Security & Security Solutions Engineering.

Responsibility

• Design and implement scalable security controls and systems to protect cloud infrastructure across a global environment
• Lead initiatives to establish, enforce, and continuously improve cloud security baselines and guardrails
• Collaborate with engineering, product, and operations teams to embed security into infrastructure, platforms, and development workflows
• Develop and maintain automation, policy-as-code, and infrastructure-as-code solutions to streamline security operations and compliance
• Integrate security checks and guardrails into CI/CD pipelines, enabling secure development practices and early detection of risks
• Respond to cloud security incidents, conduct post-mortems, and drive remediation and platform hardening based on lessons learned
• Harden cloud resources, images, and registries, and deliver reusable modules and templates for secure-by-default deployments
• Monitor and reduce configuration drift, verify remediation effectiveness, and manage exceptions with clear criteria and review processes
• Operate and optimize third-party cloud security platforms, ensuring reliability and alignment with service level objectives
• Author clear documentation, runbooks, and self-service resources to empower product and platform teams in secure cloud adoption
• Report on key security metrics, such as coverage, drift, and incident response effectiveness, to drive transparency and continuous improvement

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of experience in cloud security engineering or related field
• Bachelor's degree in Computer Science, Engineering, or related discipline
• Experience with at least one programming language (Python, Go, or TypeScript)
• Experience with policy-as-code and infrastructure-as-code tools (OPA, Sentinel, Conftest, Terraform, CloudFormation, or CDK)
• Experience integrating security controls into CI/CD pipelines
• Experience with multi-cloud environments
• Experience with Kubernetes and container security
• Experience with incident response and root cause analysis in cloud environments
• Experience with monitoring, alerting, and defining service level objectives
• Experience authoring technical documentation, modules, and runbooks
• Experience with cloud security posture management (CSPM/KSPM) tools
• Experience hardening images, registries, and implementing workload/runtime controls
• Experience collaborating with engineering, IT, and security teams

Preferred

• Master's degree in Computer Science, Engineering, or related discipline
• Deep experience with Azure security services, architecture, and best practices
• Knowledge of Wiz, Microsoft Defender, or similar CWPP/CNAPP solutions
• Experience with AWS and/or GCP security controls
• Experience with serverless security and securing cloud-native applications
• Experience with regulatory compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS)
• Experience with automated remediation and security orchestration in cloud environments
• Experience with secrets management and PKI in cloud platforms

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Illinois, Colorado, Massachusetts and Minnesota: $143,400.00 - $202,575.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $143,400.00 - $208,675.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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#LI-Hybrid

Basic

• 5+ years of experience in cloud security engineering or related field
• Bachelor's degree in Computer Science, Engineering, or related discipline
• Experience with at least one programming language (Python, Go, or TypeScript)
• Experience with policy-as-code and infrastructure-as-code tools (OPA, Sentinel, Conftest, Terraform, CloudFormation, or CDK)
• Experience integrating security controls into CI/CD pipelines
• Experience with multi-cloud environments
• Experience with Kubernetes and container security
• Experience with incident response and root cause analysis in cloud environments
• Experience with monitoring, alerting, and defining service level objectives
• Experience authoring technical documentation, modules, and runbooks
• Experience with cloud security posture management (CSPM/KSPM) tools
• Experience hardening images, registries, and implementing workload/runtime controls
• Experience collaborating with engineering, IT, and security teams

Preferred

• Master's degree in Computer Science, Engineering, or related discipline
• Deep experience with Azure security services, architecture, and best practices
• Knowledge of Wiz, Microsoft Defender, or similar CWPP/CNAPP solutions
• Experience with AWS and/or GCP security controls
• Experience with serverless security and securing cloud-native applications
• Experience with regulatory compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS)
• Experience with automated remediation and security orchestration in cloud environments
• Experience with secrets management and PKI in cloud platforms

As a Cloud Security Engineer on the platform security engineering team, you will help establish and enforce cloud security baselines to ensure our environments are secure from the outset, while also leading initiatives to continuously strengthen our existing security posture. You'll design and implement solutions that proactively protect our cloud infrastructure, enabling the business to innovate with confidence. Your expertise will drive secure-by-default practices and deliver impactful security outcomes that support our platform's ongoing growth.

This position is an individual contributor role reporting to the Director, Identity Security & Security Solutions Engineering.

Responsibility

• Design and implement scalable security controls and systems to protect cloud infrastructure across a global environment
• Lead initiatives to establish, enforce, and continuously improve cloud security baselines and guardrails
• Collaborate with engineering, product, and operations teams to embed security into infrastructure, platforms, and development workflows
• Develop and maintain automation, policy-as-code, and infrastructure-as-code solutions to streamline security operations and compliance
• Integrate security checks and guardrails into CI/CD pipelines, enabling secure development practices and early detection of risks
• Respond to cloud security incidents, conduct post-mortems, and drive remediation and platform hardening based on lessons learned
• Harden cloud resources, images, and registries, and deliver reusable modules and templates for secure-by-default deployments
• Monitor and reduce configuration drift, verify remediation effectiveness, and manage exceptions with clear criteria and review processes
• Operate and optimize third-party cloud security platforms, ensuring reliability and alignment with service level objectives
• Author clear documentation, runbooks, and self-service resources to empower product and platform teams in secure cloud adoption
• Report on key security metrics, such as coverage, drift, and incident response effectiveness, to drive transparency and continuous improvement