Executive Assistant

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for a dynamic and people-driven Executive Assistant (EA) to join our Digital Technology Services (DTS) EA team, providing permanent support to G/VPs. As a part of the DTS EA team, you will work with other DTS EAs and play a pivotal role in keeping the organization running smoothly and efficiently, inspiring morale and team building. Our ideal candidate has executive presence, is highly organized, exhibits great judgment, has high attention to detail, thinks strategically, and is proactive upon the Executive's requests. As EA to DTS Leaders, you will be responsible for a wide range of tasks from assisting with Town Hall meetings, managing both internal and external requests to VPs that align with business needs, planning, scheduling, coordinating leadership travel, and supporting virtual and onsite team events. As a successful candidate, you will be personable, responsible, and trustworthy, and thrive in a fast-paced and exciting environment. This position requires constant communication, high levels of business maturity, confidentiality, and mutual engagement.

This position is an individual contributor role reporting to the GVP, Chief Information Security Officer.

Responsibility

• Serve as a first point of contact for the DTS G/VPs and Leaders
• Develop and maintain systems to prioritize the VP's time and activities
• Anticipate and independently resolve internal and external scheduling conflicts
• Manage a complex calendar that includes: scheduling meetings across various time zones, travel, conferences, earnings, presentations (off-site and/or internal), and group events
• Make comprehensive and end-to-end travel arrangements and process expense reports
• Act as a creative problem solver, liaison, and facilitator in managing support responsibilities
• Draft, review, and edit correspondence, reports, and executive-level presentations with a high level of accuracy and attention to detail
• Collaborate with EAs to the leadership team and provide backup support as needed

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree
• 4+ years of relevant professional experience supporting a C-level executive in a fast-paced and demanding corporate environment, preferably with a public technology or SaaS company
• Experience in working with highly confidential information

Preferred

• Demonstrated professionalism and discretion
• Comfortable with ambiguity and capable of making appropriate decisions independently
• Can-do attitude, proactive and solution-oriented, consistently looks for ways to add new value and assist the team
• Demonstrated ability to respond to needs quickly and efficiently and prioritize work with a strong attention to detail
• Self-starter who can work with little or no supervision, anticipates the needs of leaders
• Ability to effectively communicate and collaborate with a diverse range of people and job functions, including at the senior executive and director level
• Excellent judgment in setting priorities and interacting with internal and external contacts
• Ability to work well under pressure and respond to tight deadlines
• Excellent interpersonal, verbal, and written communication skills
• Strong focus on customer service, team player mentality, and ability to work collaboratively with business partners
• Proficient in modern productivity software, such as Google Suite; Google Docs, Sheets, Slides, and Docusign-provisioned Al-assisted apps

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $47.10/hour - $68.53/hour

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid

Basic

• Bachelor's degree
• 4+ years of relevant professional experience supporting a C-level executive in a fast-paced and demanding corporate environment, preferably with a public technology or SaaS company
• Experience in working with highly confidential information

Preferred

• Demonstrated professionalism and discretion
• Comfortable with ambiguity and capable of making appropriate decisions independently
• Can-do attitude, proactive and solution-oriented, consistently looks for ways to add new value and assist the team
• Demonstrated ability to respond to needs quickly and efficiently and prioritize work with a strong attention to detail
• Self-starter who can work with little or no supervision, anticipates the needs of leaders
• Ability to effectively communicate and collaborate with a diverse range of people and job functions, including at the senior executive and director level
• Excellent judgment in setting priorities and interacting with internal and external contacts
• Ability to work well under pressure and respond to tight deadlines
• Excellent interpersonal, verbal, and written communication skills
• Strong focus on customer service, team player mentality, and ability to work collaboratively with business partners
• Proficient in modern productivity software, such as Google Suite; Google Docs, Sheets, Slides, and Docusign-provisioned Al-assisted apps

We are looking for a dynamic and people-driven Executive Assistant (EA) to join our Digital Technology Services (DTS) EA team, providing permanent support to G/VPs. As a part of the DTS EA team, you will work with other DTS EAs and play a pivotal role in keeping the organization running smoothly and efficiently, inspiring morale and team building. Our ideal candidate has executive presence, is highly organized, exhibits great judgment, has high attention to detail, thinks strategically, and is proactive upon the Executive's requests. As EA to DTS Leaders, you will be responsible for a wide range of tasks from assisting with Town Hall meetings, managing both internal and external requests to VPs that align with business needs, planning, scheduling, coordinating leadership travel, and supporting virtual and onsite team events. As a successful candidate, you will be personable, responsible, and trustworthy, and thrive in a fast-paced and exciting environment. This position requires constant communication, high levels of business maturity, confidentiality, and mutual engagement.

This position is an individual contributor role reporting to the GVP, Chief Information Security Officer.

Responsibility

• Serve as a first point of contact for the DTS G/VPs and Leaders
• Develop and maintain systems to prioritize the VP's time and activities
• Anticipate and independently resolve internal and external scheduling conflicts
• Manage a complex calendar that includes: scheduling meetings across various time zones, travel, conferences, earnings, presentations (off-site and/or internal), and group events
• Make comprehensive and end-to-end travel arrangements and process expense reports
• Act as a creative problem solver, liaison, and facilitator in managing support responsibilities
• Draft, review, and edit correspondence, reports, and executive-level presentations with a high level of accuracy and attention to detail
• Collaborate with EAs to the leadership team and provide backup support as needed