Communications Coordinator

Job Summary

• The Communication Coordinator assists the Transfer Center nurse with putting patients into, out of, and within the Tower Health, Health System.
• This includes but is not limited to assistance with patient placement, direct admissions, transfers, and referrals.
• The Transfer Center Communication Coordinator also performs EMS call intake, performs emergency medical dispatch triage, dispatches EMS, EVS staff, inhouse transport resources, wheelchair vans, security, emergency teams and outsources transport requests that are not being handled by TowerDIRECT units.
• The Transfer Center Communication Coordinator also handles transfer center cases and Emergency Management requests.

Why Tower Direct?

• Generous time off, tuition assistance, and comprehensive benefits
• Variety of schedule options to meet your needs, including a compounding weekend and night shift differential and per diem pay incentives
• Progressive clinical interventions

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Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• Post High School Diploma Program, or combination of relevant education & experience may be considered in lieu of Post High School Diploma Program

Certification and Licensure

• National Incident Management Systems (NIMS) 700, 800, 100, & 200 within 6 months of hire
• BLS Certification

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

Tower Health's Culture of Belonging and Inclusion

At Tower Health, building a culture of belonging is written into our organizational strategic goals. We understand that fulfilling our vision to proactively advance healthier communities requires a workplace culture that fosters inclusion, belonging, and respect; a workforce committed to equitable access to care; and a shared purpose of providing health and healing to all in need. Join us in our mission to deliver an outstanding Tower Experience for all.

Tower. You Belong Here.

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• Post High School Diploma Program, or combination of relevant education & experience may be considered in lieu of Post High School Diploma Program

Certification and Licensure

• National Incident Management Systems (NIMS) 700, 800, 100, & 200 within 6 months of hire
• BLS Certification
• The Communication Coordinator assists the Transfer Center nurse with putting patients into, out of, and within the Tower Health, Health System.
• This includes but is not limited to assistance with patient placement, direct admissions, transfers, and referrals.
• The Transfer Center Communication Coordinator also performs EMS call intake, performs emergency medical dispatch triage, dispatches EMS, EVS staff, inhouse transport resources, wheelchair vans, security, emergency teams and outsources transport requests that are not being handled by TowerDIRECT units.
• The Transfer Center Communication Coordinator also handles transfer center cases and Emergency Management requests.

Why Tower Direct?

• Generous time off, tuition assistance, and comprehensive benefits
• Variety of schedule options to meet your needs, including a compounding weekend and night shift differential and per diem pay incentives
• Progressive clinical interventions

#READ