Contact Representative

About the Position: This position is located at Fort Leavenworth, Kansas

This is a Direct Hire Solicitation

• Salary negotiation may be available for those candidates who are new to Federal service.

Duties

• Serve as the point of contact on matters relating to health benefits programs available to eligible beneficiaries.
• Research appropriate regulations and interprets pertinent information for eligible individuals.
• Provide information and assistance based upon personal, written, or telephone inquires concerning both inpatient and outpatient medical care under the USHBP and medical care from civilian sources under the TRICARE program.
• Research problems in the claims process by telephone or other methods.
• Review records and contacts other offices to determine the status of pending actions, the reasons for delays or changes, and what actions or additional information are required to resolve the case.
• Provide information on alternative sources of care, feasibility of treatment option, billing, claims processing, and entitlement.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.