Contact Representative

About the Position: This position is located at the Goodfellow Medical Group at Goodfellow Air Force Base, Texas.

This is a Direct Hire Solicitation

Duties

• Provide education to a wide variety of beneficiaries on established TRICARE procedures and benefits.
• Advise service members on types of benefits and their advantages and disadvantages.
• Troubleshoot problems beneficiaries have in processing claims, enrolling in programs, receiving authorization for services or other system problems.
• Analyze statistics from various internal sources on availability and effectiveness of the referral management programs.
• Manage multiple databases unique to TRICARE and the referral program.
• Serve as the primary liaison for all health benefit programs available to active duty and retired service members and their families.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Tuberculosis Testing is required.
• Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association. Advanced certification (e.g., ALS) does not supersede BLS.