Customer Care Specialist

Description

Waccamaw Management, an Associa company, is hiring a Customer Care Specialist to work in the corporate office in Briarwood.

The Customer Care Specialist provides excellent phone support and customer service to homeowners. Is Pro-active and participates in team efforts to achieve departmental, interdepartmental and corporate goals. Has the flexibility to help cover other shifts when a co-worker is out.

Work schedule: Monday - Thursday, 8am -5pm. Friday, 7:30am - 2pm.

Responsibilities and Duties

• Maintains and updates homeowner files in Accounting Software, Access Card System Software, and hard copy on-site files.
• Provides information by answering homeowner questions relating to the Community and its Governing Documents (CC&R’s or Master Deed) and escalates questions that require attention from management.
• Answers multi-line phone system for 190+ properties, while being resourceful to assist customers.
• Greets and assists customers in the lobby.
• Handles postage, opening and distributing of mail.
• Problem solving while staying calm under pressure.
• Preparation of customer informational packets.
• Ordering of office supplies.
• Represents the company and communities by maintaining a professional and positive appearance and demeanor while working.
• Contributes to team effort by accomplishing related results as needed and communicating and coordinating with staff members.
• Other duties as assigned

Qualifications

• High School Diploma or GED Required.
• 1+ years of office support, clerical, and / or administrative assistant experience.
• Excellent communication skills with a proven working experience with conflict resolution.
• Service driven, team oriented.
• Strong attention to detail, ability to maintain confidentiality, excellent organizational, time management and leadership skills.
• Well versed in Microsoft Office Products (Word, Excel, and Outlook).

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