Customer Service Agent

A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Company's brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer's needs using their knowledge of products, policies, and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home).

Fully Remote State Eligibility: Applicants must reside in one of the following states to be considered: Georgia, Pennsylvania (excluding Philadelphia), Texas, or Utah.

Schedule:

Position #1

• Monday-Friday: 6:00 AM-4:00 PM PT 8:00 AM-6:00 PM CT 9:00 AM-7:00 PM ET
• Occasional weekend availability required.

Positions #2 and #3

• Monday-Friday: 8:00 AM-5:30 PM PT 10:00 AM-7:30 PM CT 11:00 AM-8:30 PM ET
• Occasional weekend availability required.

What You'll Do

• Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
• Assist customers with making purchasing decisions
• Resolve any customer issues in a timely, upbeat, and friendly manner
• Manually place new orders
• Field customer questions, concerns & problems
• Maintain a thorough working knowledge of the company's products and relay this information to customers
• Develop rapport with customers

What You'll Need

• High School Diploma or equivalent
• One to two years of customer service experience preferred
• Strong interpersonal skills
• Professional phone etiquette
• Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
• Exceptional grammar and punctuation
• Creative problem solving
• Knowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently
• Ability to telecommute:
• Quiet and distraction-free workspace
• Highly consistent internet connection to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure
• Work collaboratively within a supportive team environment

We're ready to meet you! Come help us achieve our ambitious goals!

At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.