Customer Service Coordinator

Customer Service Administrative Support

Location: Garden Grove, CA
Pay: $20.00–$25.00/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Duration: 3-month contract, with potential for conversion

Job Summary

We are seeking a detail-oriented Customer Service Administrative Support professional to assist with high-volume customer service, order management, and administrative activities. This position will manage customer requests, follow up on open orders, update pricing and purchase orders, and maintain accurate information within internal systems.

Key Responsibilities

• Manage a shared Customer Service inbox and respond to or route incoming requests.
• Follow up with customers regarding open orders, purchase orders, and outstanding requests.
• Contact customers regarding pricing updates and request revised purchase orders.
• Update pricing, purchase orders, and order information within internal systems.
• Upload and process customer purchase orders accurately and efficiently.
• Maintain accurate customer and order documentation.
• Coordinate with Planning, Scheduling, and other departments regarding expedited and priority orders.
• Assist with reporting, data entry, and additional administrative projects as needed.

Qualifications

• High school diploma or GED required; Associate or Bachelor’s degree preferred.
• Previous customer service, administrative, or order management experience.
• Strong written and verbal communication skills with professional telephone etiquette.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Intermediate Microsoft Excel skills required.
• Ability to type at least 50 WPM.
• Strong organizational skills with the ability to manage a high-volume workload and multiple priorities.
• Experience with order entry or database systems.
• QAD experience is a plus.

Benefits: (employee contribution)
 Health insurance
 Health savings account
 Dental insurance
 Vision insurance
 Flexible spending accounts
 Life insurance
 Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.