Customer Service Representative

Role Description:

Oversee customer ordering needs to ensure complete customer satisfaction while managing internal system and inventories needs. Assist management as needed to meet these and other company business objectives.

Key Responsibilities:

• Follow customer orders to ensure on-time and accurate deliveries.
• Troubleshoot delivery issues, input appropriate notice of complaints, and forward any other customer related problems to the appropriate people for resolution
• Work with Sales, Credit and Mfg to satisfy the unique issues related to specialty can orders
• Maintain customer master info, on-line user info, manufacturing materials, customer cross-reference tables, etc. to ensure a smooth process flow from order to manufacture to invoicing.
• Monitor artwork flow to ensure approved plates are available as needed for manufacture.
• Monitor inventories to minimize slow-moving and insure cleanout of obsolete materials.
• Maintain Zartnew records by customer by item to provide the information that feeds the automated manufacturing planning tool.
• Manage promotional activity including artwork, production quantities, timing and transitioning in and out.

Requirements:

• Ability to solve complex problems and negotiate solutions
• Excellent phone/people skills and ability to organize time well
• Computer skills including SAP, Excel, Word & PowerPoint
• Some college preferred or previous experience in customer service

Ardagh Metal Packaging is a leading global supplier of sustainable, infinitely recyclable metal beverage cans to brand owners. A subsidiary of sustainable packaging business Ardagh Group and a leading industry metal packaging company, Ardagh Metal Packaging employs more than 6,300 people across Europe, North America and Brazil, with sales of approximately $4.7 billion.

Ardagh Metal Packaging believes that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued and can work to their full potential. We offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team - you’ll enjoy the journey!

Ardagh Metal Packaging - North America has been and will continue to be an equal opportunity employer. All employment decisions are made without regard to sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race, creed, religion (including religious dress and grooming), color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition, genetic information, marital or domestic partner status, age, veteran or military status or any other basis prohibited by federal, state, or local law. Discrimination against any employee or applicant based on any of these factors is prohibited.

The anticipated base annual salary range for this role is between $58,300.00 and $87,500.00 per year. This role is bonus eligible. The bonus incentive program is based on the company meeting or exceeding certain targets. Please note that the salary range provided is a good faith estimate and is only applicable for roles that are based out of Illinois. The final salary will be determined after considering relevant factors, including, but not limited to, a candidate’s qualifications, experience, and work location, where appropriate.

Benefits Offered:

• Medical, prescription, dental and vision plans
• Flexible Spending Accounts (FSA)
• Life insurance
• 401(k) retirement plan with company match
• Paid holidays and vacation
• Short- and Long-Term Disability (STD/LTD)
• Employee Assistance Program (EAP)
• Apprenticeship programs
• Professional and personal development opportunities through Employee Resource Groups

Please note the compensation and benefits information above is accurate as of the date of this posting. Ardagh reserves the right to modify this information at any time in accordance with applicable law.