Customer Service Representative

This position is Remote in Ohio. If you are located within commutable distance to the office at Cuyahoga Falls, OH, you will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative is the primary liaison between the patients and Providers both outside and during regular business hours. Responsible resolving issues and managing any communication between hospitals, emergency rooms, and other Providers as needed. Care is recorded and managed within the scope of the Electronic Medical Record.

This position is part-time, every other Saturday & Sunday. Business Operation is 24 hours per day, 7 days per week. Employees are required to work an 8 hour shift schedule between the hours of 4 PM - 12:00 AM EST. Candidates will also be scheduled to work every other holiday. Overtime is based on business need.

We offer up to 4 weeks of on the job training aligned to your schedule.

Primary Responsibilities:

• Answers all calls by greeting patients appropriately and listening actively for patient issues.
• Follow protocols as written for correctly recording and delivering messages.
• Provide patients with information on expected outcome of call.
• Verify patient information and record all call information within the EMR as per written protocols.
• Cancel appointments as per patient request.
• Page individual Providers as needed per protocol.
• Perform other clerical duties as assigned.
• Must maintain confidentiality of patient, employee or financial records.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Customer Service experience
• Ability to operate the phone system, computers, and other related business equipment
• Ability to work every other Saturday & Sunday. Business Operation is 24 hours per day, 7 days per week. Employees are required to work an 8 hr shift schedule between the hours of 4 PM - 12:00 AM EST. Candidates will also be scheduled to work every other holiday.

Preferred Qualifications:

• Medical Assistant experience
• 1+ years of medical receptionist experience
• 6+ months of experience with working in a call center environment

Telecommuting Requirements:

• Reside within 50 miles distance to the office at Cuyahoga Falls, OH
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent oral communication and interpersonal skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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