Customer Service Representative

Job Description

Job Title: Customer Service Representative

Location: Hanover Park Animal Care Center

1920 Ontarioville Road, Hanover Park, IL

About Us:

At Hanover Park Animal Care Center, we are dedicated to providing exceptional care and support to animals and their owners. We strive to create a compassionate, welcoming environment where pets and their families feel supported. Join our team and be part of a passionate group committed to animal welfare and customer satisfaction.

Position Overview:

We are looking for a friendly, professional, and organized Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, providing them with excellent customer service while assisting with inquiries, scheduling, and a variety of other administrative tasks. The ideal candidate will be passionate about animals, have strong communication skills, and thrive in a fast-paced environment.

Key Responsibilities:

• Greet clients and visitors with a warm, friendly attitude.

• Handle customer inquiries via phone, email, and in person.

• Schedule appointments for animal services, such as grooming, vaccinations, and general care.

• Provide clients with information about our services, procedures, and policies.

• Process payments and maintain accurate client and pet records.

• Assist in managing animal care requests and general administrative duties.

• Maintain a clean and organized front desk area.

• Collaborate with veterinary and animal care staff to ensure seamless customer service.

Qualifications:

• High school diploma or equivalent; some college coursework or certification in a related field is a plus.

• Previous experience in customer service, ideally in an animal care or veterinary setting.

• Excellent communication skills (both written and verbal).

• Ability to multitask and manage time effectively in a busy environment.

• Strong problem-solving abilities and a positive attitude.

• A genuine love for animals and commitment to providing high-quality care.

• Proficiency in Microsoft Office Suite or similar office software.

Base Hourly Pay:

The base hourly range for this position is $17.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits:

• Competitive hourly wage.

• Opportunity to work with a dedicated and passionate team.

• Discounts on pet services and products.

• Health, dental, and vision insurance options (if applicable).

• Paid time off and holiday pay.

• Opportunities for professional development and training

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.